Join to apply for the Graduate Customer Success Manager role at Canonical .
3 days ago Be among the first 25 applicants
Join to apply for the Graduate Customer Success Manager role at Canonical .
The role of a Customer Success Manager at Canonical
Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, providing excellent experiences by understanding their objectives and leveraging internal and external capabilities to address pain points, align expectations, and create collaboration roadmaps.
We are expanding our Customer Success team to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
This role is an entry point in the CSM organization. While primarily focusing on the Tech segment, including store customers, you will also manage a portfolio. Ubuntu is adopted by thousands of new users monthly. Our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, ultimately leading to customer success. You will collaborate with other teams, participate in campaigns, connect with diverse users, and identify future champions.
Location: This role is remote worldwide.
What your day will look like
- Supporting customers by resolving ticket requests.
- Enhancing documentation related to problem solving, Q&A, and onboarding materials.
- Driving campaigns targeting multiple customers through digital channels.
- Identifying high potential and high risk customers from newly onboarded users.
- Onboarding new customers and introducing them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and more.
- Collaborating with Sales and Support to develop engagement plans aligned with customer objectives.
- Engaging with your customer portfolio to identify risks.
- Collecting customer feedback for review by the product team.
What we are looking for in you
- Customer-facing experience.
- Empathy and a natural drive to help others.
- Passion for technology, infrastructure, and Ubuntu.
- Excellent presentation skills.
- Strong organizational skills with the ability to structure and update documentation.
- A team player capable of interacting across departments.
Additional skills that you might also bring
- Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills.
What we offer you
We offer a globally competitive compensation package, reviewed annually, including base pay, performance bonuses, and benefits. Our remote-first environment includes biannual in-person team sprints, a personal development budget, recognition rewards, and more.
About Canonical
Canonical is a leader in open source, publishing Ubuntu and supporting AI, IoT, and cloud platforms. We hire globally, uphold high standards, and foster a diverse, inclusive workplace. Since 2004, we've operated remotely, offering a future-oriented work environment that encourages innovation and skill development.
Canonical is an equal opportunity employer, committed to diversity and fairness in hiring.
#J-18808-Ljbffr