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Join to apply for the Quality Assurance Associate role at Everlane
Clean luxury. Better for you. At Everlane, we believe luxury should be as effortless as it is conscious. We partner with ethical factories, work with premium, sustainably sourced materials, and strive to leave the industry cleaner than we found it. There's still much to do, and we're excited to grow a team of motivated humans ready for the challenge. The journey toward better continues.
We hold the highest standards for quality at Everlane - it's a big part of who we are. The Quality Assurance team is the secret sauce to building products that stand the test of time. We are a dedicated team of individuals who leverage our technical expertise to test new products and materials, inspect goods and deliver on the highest quality standards in both development and bulk production.
We are looking for a Quality Control Associate to join our QA function of the Sourcing team at Everlane. In this role, you will work with our products, factories, and internal team to identify and solve quality issues from testing to inspection. Communication is key. You will stay in constant daily communication with our factories and third-party partners. Additionally, this role will partner closely with Production, Product Development, Technical Design, Sustainability, and Merchandising teams to deliver the highest quality products that adhere to our product standards and comply with applicable regulations.
This position will report to the Senior Manager of Sourcing. A candidate's background and expertise will determine which categories they will focus on. This is a full-time role based at our San Francisco office located in the Mission neighborhood. If not local, candidates must be willing to relocate to San Francisco for this role.
Your day-to-day:
- Implement and execute Everlane's global inspection and testing program in partnership with factories, third-party partners, and cross-functional teams
- Communicate testing and inspection results internally and externally to key stakeholders, and partner with factories to ensure continuous improvement
- Troubleshoot, diagnose, and solve any development and bulk quality issues with urgency (i.e. workmanship, color, inspection report failures, etc.)
- Create corrective and preventive action plans while keeping internal partners informed
- Track and analyze quality defect reporting, identifying themes and proposing solutions
- Management of product samples, including TOPs and final reference samples
- Define, track, evaluate, and communicate each factory's performance metrics on a regular basis
- Create protocols and SOPs that keep global and internal partners informed of best practices and standards
- Manages additional projects as assigned by leadership
- 3+ years experience in quality assurance in textiles, apparel, and/or accessories and footwear
- Strong verbal and written communication skills
- A natural problem solver
- Strong organization skills and sense of urgency
- Passionate about the craftsmanship of products and sustainability
- Interested and willing to travel both domestically and internationally
- Resourceful and entrepreneurial
- Experience with Airtable and Excel analysis a plus
- Added bonus if you:
- Have a BA/BS degree in Textiles Science or Textile Engineering
- Speak Mandarin, Cantonese, Korean or Italian
HQ: This is a full-time role based at our San Francisco office headquarters in the Mission neighborhood. We are on a hybrid schedule, with at least three days in the office per week, Tuesdays through Thursdays.
California Residents: At Everlane, we carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The annual compensation range for this role is $26.50 - $35.00. This range is based on the San Francisco geographic area and the actual pay may vary depending on your skills, qualifications, experience, and geographic location.
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Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Quality AssuranceIndustries
Retail
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