General Manager – Coachella Valley | Lead a Legacy Brand | Grow Trades, Grow Peo

Job Title:
General Manager – Coachella Valley | Lead a Legacy Brand | Grow Trades, Grow People, Build a Culture

Company:
KC’s 23 ½ Hour Plumbing & Air Conditioning
Serving Coachella Valley Homeowners Since 1980

Location:
Palm Springs Office | Full-Time | On-Site

Job Type:
Full-Time | Executive Leadership | W-2

Compensation:
$115,000 – $165,000+ annual
(Base + department performance bonus + profit sharing)

About the Company:
KC’s 23 ½ Hour Plumbing & Air Conditioning has served the Coachella Valley for over 50 years. With 10,000+ homes serviced, 2,000+ 5-star reviews, and an expanding portfolio that includesHVAC, Plumbing , and soon Electrical , we are now building the next generation of leadership to support that growth.

This is an opportunity to join as General Manager , responsible for unifying people, process, and performance across the company’s departments and divisions.

You’ll inherit a legacy—but be expected to innovate. You’ll lead seasoned techs—but also grow new leaders. You’ll be trusted—but you’ll be held to the same high standard we set for every team member: integrity, accountability, and impact.

Message from Ownership

**“We’re not looking for someone to sit in an office. We’re looking for someone to get in the trenches, build the plan, and walk with the team as they execute it.

You’ll have the trust and resources to lead—but we expect visibility, clarity, and culture. The right GM at KC’s is someone who respects where we’ve come from but is fired up to take us where we’re going.”**
— Ownership Team, KC’s 23 ½ Hour Plumbing & Air Conditioning

Your Responsibilities:

• Lead and mentor department managers (Plumbing, HVAC, Dispatch, Install, Sales, Warehouse)

• Create and manage weekly, monthly, and quarterly performance plans using PRAXIS S-10 KPIs

• Identify departmental roadblocks and implement coaching, hiring, or accountability solutions

• Support the Sales and Service Teams in exceeding Opportunity Installed % and Revenue Per Opportunity metrics

• Oversee dispatch operations, right tech/right call ratios, and technician capacity

• Manage recruitment, onboarding, and leadership development in all trades

• Coordinate with the marketing and client care teams to ensure booked call goals are met

• Run daily leadership huddles and weekly manager meetings with consistency

• Report financials and KPI health to ownership and assist with forecasting

Why KC’s is Different:

• Family-owned, respected name in the Valley since 1980

• Clear leadership structure and support from Ownership

• PRAXIS S-10 performance model with full executive buy-in

• Trades-first company culture: field and office work in sync

• Full-stack support team: admin, dispatch, accounting, warehouse, sales

• Health benefits: Medical, dental, vision, accident & critical illness

• 401(k) with company match

• Annual leadership events and paid training

You’re a Fit If You:

• Have 3–7+ years of experience in GM or Director-level leadership (Home Services preferred)

• Can speak KPIs fluently: Revenue Per Opportunity, Call Booking %, Efficiency, Replacement %, etc.

• Are a builder of systems—not just a manager of tasks

• Know how to lead leaders—not just techs or reps

• Can coach, confront, and connect across all departments

• Are excited to grow people and departments under one vision

• Have strong financial literacy and budget ownership experience

• Know ServiceTitan, PRAXIS S-10, or similar performance systems

What We Expect:

• Team-first leadership (zero tolerance for department silos)

• Execution through people, not ego

• Weekly KPI scorecards and regular huddles

• High performance and low drama

• Strong presence in the office and field—this is not a remote or part-time leadership role

Apply Now:
Click Apply Now to begin the conversation. We’re interviewing for impact, not just resumes.
Include a short paragraph or message telling us what leadership means to you.

KC’s 23 ½ Hour Plumbing & Air Conditioning is an Equal Opportunity Employer.
We believe strong leaders come from all walks of life. We hire based on skill, values, and vision—not background or title.

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