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Changing Healthcare For Good
At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As a digital-first, data-driven health plan, we are replacing legacy systems with modern infrastructure to deliver our members the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.
The Role
The Business Systems Analyst is responsible for implementing and supporting the technology tools used by business stakeholders. This role requires developing a deep understanding of business processes and the systems that support them. You will identify and analyze process improvement opportunities and design both short- and long-term technology solutions to enhance business performance and support organizational change. You will collaborate cross-functionally with internal and external technical teams to define, test, and implement stable, effective tools that meet evolving business needs. Additionally, you will coordinate daily with vendors to ensure timely support, issue resolution, and alignment on system functionality and enhancements.
Core Responsibilities
- Support business stakeholders by developing a thorough understanding of operational processes and systems.
- Provide day-to-day support for the operation of complex application systems, develop test plans and scenarios, and conduct program and integrated system tests.
- Troubleshoot stakeholder issues and collaborate with technology partners for resolution.
- Coordinate with vendors to manage ongoing support, address system issues, and align on enhancements and updates.
- Analyze existing business processes and recommend sustainable, repeatable, and scalable process improvements.
- Create documentation for business and technical teams.
- Use data analysis and technological skills to fulfill data requests, produce metric reports, and support business decisions.
- Collaborate with stakeholders and team members through meetings, email, Slack, and documentation.
- Perform other duties as assigned.
What We Value
- 3-5 years of experience as a business analyst, preferably in healthcare, insurance, digital health, or related industries.
- Experience with software and system integration, including SQL queries, APIs, sFTP, etc.
- Strong conceptual thinking and analytical skills to resolve moderate complexity problems.
- Creative curiosity and pragmatic innovation; ability to understand current state and envision improvements.
- Experience with Jira and Zendesk is a plus.
- Experience with Javascript or other scripting languages is a plus.
The salary range for this position is $75,000 to $95,000 per year, depending on location, skills, and experience.
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