Director, Fraud Strategy Manager - Credit Card (Remote)
Join to apply for the Director, Fraud Strategy Manager - Credit Card (Remote) role at Jenius Bank
Director, Fraud Strategy Manager - Credit Card (Remote)
Join to apply for the Director, Fraud Strategy Manager - Credit Card (Remote) role at Jenius Bank
Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.
The anticipated salary range for this role is between $203,000.00 and $230,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.
Summary
We are seeking an experienced professional to define and build fraud infrastructure and strategies for a new credit card and payments hub initiative. As the subject matter expert on credit card and general payments fraud, you will develop data-driven fraud risk strategies, partner with cross-functional teams, and ensure compliance with audit requirements. Key responsibilities include monitoring fraud loss rates, improving core metrics, exploring new approaches, and managing process improvements to enhance efficiency and effectiveness.
Principal Duties And Responsibilities
- Define and build fraud infrastructure and strategies for new Credit Card build out.
- Define and build fraud infrastructure and strategies for new Payments Hub build out.
- Serve as subject matter expert on Credit Card fraud for the entire business.
- Serve as subject matter expert on Payments Hub fraud for the entire business.
- Develop data driven fraud risk strategies and controls by different type of first- and third-party fraud like Account Take Over, synthetic ID, stolen financials.
- Partner with Engineering, Product, and Operations teams to conceive, design, and monitor fraud strategies to mitigate fraud risk in the most precise manner possible.
- Develop and maintain dashboards to track fraud loss rates by fraud types.
- Develop data driven process to review fraud cases.
- Improve core metrics related to fraud rate, incidents, charged-off dollars and customer experience from vintage to vintage; track and respond when metrics signal improvement opportunities.
- Identify and explore new approaches, data sources/vendors and potential partnerships to support improvements to existing and new programs; implement these tools as needed.
- Partner with fraud operations team to execute on the fraud risk policy and procedures.
- Ensure compliance with policies and requirements for internal and external auditors for all assigned responsibilities.
- Manage all process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost-benefit analysis, process mapping, workflow analyses and process re-engineering.
- Prepare and communicate department level reporting regarding volumes, effectiveness and project updates, especially in support of merger/conversion activities.
- Bachelor's degree, or equivalent education and related experience
- 10+ years' experience with Fraud Strategy
- Credit Card domain knowledge within Fraud Strategy
- Payments Hub domain knowledge within Fraud Strategy
- Payments including checks, ACH, Zelle, etc. knowledge within Fraud Strategy
- Demonstrated analytical and problem solving skills and ability to make sound and rational decisions with limited supervision
- Proficient with Data Science tools such as SQL, Python, BigQuery, SAS
- Exceptional verbal and written communication skills, ability to communicate effectively with senior leaders
- Ability and willingness to work flexible hours, and travel on an as-needed basis
- Prior fraud experience in the financial service industry, preferably across multiple products and channels
- Proven leadership and team building skills
- Master's Degree in a quantitative field such as Finance, Economics, Mathematics, Computer Science or equivalent.
- Experience managing others in an analytical environment.
- Highly Analytical
- Detail orientation but able to still see the ‘forest’
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Business Development and SalesIndustries
Banking, Financial Services, and IT Services and IT Consulting
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