Remote Sr. ServiceNow Platform Architect

Remote Sr. ServiceNow Platform Architect

Remote Sr. ServiceNow Platform Architect

We are seeking an experiencedSenior ServiceNow Platform Architect to lead the design, governance, and optimization of enterprise-level ServiceNow solutions across multi-tenant environments. This role requires a seasoned professional who can bridge strategic platform architecture with hands-on governance leadership, ensuring our ServiceNow ecosystem delivers scalable, secure, and high-performance solutions that align with organizational objectives and federal compliance requirements.

Location: Primarily Remote with onsite meetings in Washington, DC Metropolitan Area

Clearance : Must have an Active Public Trust at a minimum

Key Responsibilities

• Architect enterprise ServiceNow solutions across HRSD, ITSM, ITOM, and CSM modules, ensuring alignment with enterprise architecture standards and regulatory compliance (FedRAMP, FISMA)
• Lead platform governance frameworks, chairing Change Advisory Boards (CAB) and establishing enterprise-wide governance standards and best practices
• Design and implement multi-tenant architecture strategies with domain separation for complex environments supporting 10,000+ users
• Develop comprehensive technical roadmaps for ServiceNow platform evolution, identifying optimization opportunities and capability expansion
• Create and maintain architectural documentation including solution designs, data models, integration patterns, and governance charters
• Establish and enforce DevOps standards including version control, peer review protocols, and CI/CD pipeline design for ServiceNow environments
• Lead technical design sessions with stakeholders to translate business requirements into scalable, governed ServiceNow solutions
• Oversee implementation of complex workflows, business rules, and automation while ensuring compliance with platform governance standards
• Conduct platform assessments and develop remediation plans for technical debt and performance optimization
• Drive adoption of emerging ServiceNow technologies including AI/ML capabilities, predictive intelligence, and advanced automation
• Design and implement secure integration solutions using REST/SOAP APIs, MID servers, and Integration Hub across enterprise systems
• Develop automation strategies leveraging Flow Designer, Orchestration, and process automation capabilities
• Architect complex multi-system integration patterns supporting both real-time and batch processing requirements
• Ensure seamless data flow between ServiceNow and external systems while maintaining data integrity and security compliance

Stakeholder Management & Team Leadership

• Facilitate stakeholder workshops to gather requirements, prioritize enhancements, and manage cross-functional collaboration
• Provide technical mentorship and guidance to development teams and administrators
• Lead sprint planning, project timelines, and stakeholder communications using Agile/Scrum methodologies
• Author and maintain comprehensive platform documentation, SOPs, and onboarding guides for development teams

Required Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Minimum 8 years of enterprise IT experience with at least 6 years focused on ServiceNow architecture and governance
• Proven track record of leading large-scale ServiceNow implementations (10,000+ users) with multi-tenant/domain separation experience
• Demonstrated experience in platform governance leadership, including CAB management and DevOps standards implementation
• Must be able to travel to Washington, DC area for onsite meetings as required

Technical Skills

• Expert-level knowledge in ServiceNow HRSD and ITSM modules with implementation experience across 3+ additional ServiceNow product suites
• Extensive experience with ServiceNow platform governance, domain separation, and multi-tenant architecture design
• Proven expertise in DevOps practices including CI/CD pipeline design, version control, and peer review processes for ServiceNow environments
• Demonstrated expertise in ServiceNow integration methods including REST, SOAP, MID Server, and Import Sets
• Proficiency in Flow Designer, Integration Hub, and ServiceNow automation frameworks
• Strong experience with Agile/Scrum methodologies and program management in enterprise ServiceNow environments
• Knowledge of ITIL v4 framework and its implementation within ServiceNow
• Experience with ServiceNow platform upgrades, performance tuning, and capacity planning

Compliance & Security Experience

• Proven experience supporting FedRAMP, FISMA, or other federal compliance requirements
• Understanding of ServiceNow GCC (Government Community Cloud) environments
• Experience with security policies implementation and audit compliance

Required Certifications

• ServiceNow Certified System Administrator (CSA) -
• ServiceNow Certified Implementation Specialist (HRSD or ITSM) -
• ITIL 4 Foundation - Preferred
• PMP or equivalent project management certification - Preferred

Highly Desired Certifications

• ServiceNow Certified Technical Architect (CTA) or Master Architect certification
• ServiceNow Certified Application Developer (CAD)
• TOGAF or other enterprise architecture certification
• Experience with ServiceNow Performance Analytics and reporting capabilities
• Knowledge of ServiceNow Service Portal and Employee Center development
• Familiarity with ATF (Automated Test Framework) and instance management strategies
• Understanding of cloud architectures (AWS, Azure) and their integration with ServiceNow
• Experience with ServiceNow Discovery, Service Mapping, and CMDB best practices
• Experience with ServiceNow Strategic Portfolio Management (SPM)

What We Offer

• Competitive salary commensurate with experience
• Professional development opportunities and certification support
• Flexible remote work arrangement with periodic travel
• Opportunity to work on mission-critical federal systems
• Collaborative team environment with growth opportunities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at OmniVista Consulting— CMMI L3, 8(a), EDWOSB, ISO 9001, 20000, 27001 by 2x

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