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Job Summary:
North Texas Food Bank is seeking a Director of IT to lead and manage information technology resources in alignment with their mission and vision. The role involves providing strategic oversight of IT infrastructure and applications while contributing to planning, budgeting, and business continuity efforts.
Responsibilities:
• Manage day-to-day IT operations and lead project implementations and upgrades
• Monitor and assess IT service levels provided by outsourced Help Desk and SOC.
• Safeguard organizational data by ensuring security protocols are established, maintained and enforced
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, and workstations
• Lead vendor assessments, proof-of-concept initiatives, and integration strategies for new tools and systems
• Drive continuous improvement in IT service provision, including but not limited to, application consolidation and cost-efficiency measures
• Evaluate emerging trends in technologies and services as they emerge, recommending changes to NTFB’s processes, systems and practices
• Build and maintain vendor relationships; manage procurement of hardware, software and IT services
• Collaborate with Feeding America and agency partners on integration projects
• Serve as strategic partner to departmental leaders and staff; ensure users receive professional, courteous, and timely support
• Develop, facilitate and deliver user training as needed
• Prepare and execute an annual IT business plan and associated budget
• Lead NTFB’s digital transformation in collaboration with internal teams to drive efficiencies and support internal initiatives
• Ensure IT policies, procedures and training are documented, reviewed regularly, and followed for effective and secure operations
• Partner with other food banks, hunger, and disaster relief organizations to share and leverage best practices
• Foster a culture of high performance, customer service, accountability, action-orientation, quality, and excellence in support of internal teams, agency partners and clients
• Perform other tasks and duties as assigned
Qualifications:
Required:
• Bachelor’s degree in computer science or related field, or an equivalent combination of education and experience
• Advanced understanding of IT architecture, systems integration, networking, security, compliance, and design principles
• Ability to develop and translate IT strategic vision into executable roadmap; design and implement change management strategies
• Advanced proficiency with Microsoft 365, CRM, ERP and SIEM/EDR systems
• Strong decision-making and problem-solving skills
• Demonstrated ability to build and foster business relationships, both internal and external
• Ability to design and implement disaster recovery and business continuity plans and other risk mitigation strategies
• Self-directed with strong organizational skills and ability to manage multiple priorities
• Service-oriented mindset with exceptional collaboration skills able to effectively work across all organizational levels
• Current knowledge of emerging technologies and IT best practices
• Excellent interpersonal, verbal, and written communication skills
• Five years in senior IT management with ten years of progressive IT experience
• Five years managing IT teams
• Three years managing outsourced providers for Tier-1 to Tier-3 IT support, cloud infrastructure and cybersecurity services
• Hosted VMWare, Hyper-V, Windows, MacOS, iOS, Android
• Cisco Meraki firewalls, switching, and wireless
• eSentire SOC Management, Crowdstrike, Sumologic
• Backup and recovery solutions, SAN technologies
Preferred:
• Experience with Salesforce Service Cloud, Ceres ERP, Raiser’s Edge CRM preferred
• Non-profit, logistics, warehousing, and/or distribution experience a plus
Company:
Nonprofit relief organization, providing access to more than 170,000 meals each day for hungry children, seniors and families Founded in 1982, headquartered in Plano, Texas, USA, team size 51-200 employees, currently Growth Stage.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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