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As the VP - Risk & Banking Operations you will bring strategic and cohesive leadership across Mercury’s Risk & Banking Operations teams: Onboarding, KYC/KYB, EDD/ODD, Fraud & Disputes, Treasury Operations, Payments Operations, and Lifecycle Operations. You will lead a growing organization of 120+ people, and a direct team of experienced leaders across these functions, partner with peer executives across the company to build a resilient and scalable operational function, and help us navigate risk with precision and care. Responsibilities include building and managing a Risk & Banking Operations organization known for setting standards within the banking and fintech industries, hiring and developing talented operations teams, enabling new customers, markets, or product features by balancing company goals and prioritizing risks, working closely with Legal and Compliance teams, partnering with Product, Engineering, Design, and Data teams to enhance user experience and operational automation, driving strategic decision-making with data and metrics, taking ownership of fraud and financial loss response, expanding BPO efforts, building efficient operational systems, and forming strong relationships with financial institutions and partners. Candidates should have 10+ years in operational risk and/or banking management, 7+ years in people leadership, strong analytical skills, experience building scalable risk & banking operations, expert understanding of industry risk trends and compliance, excellent communication and collaboration skills, and the ability to make quick decisions in a fast-paced environment.
Seniority level
Seniority level
Executive
Employment type
Employment type
Full-time
Job function
Job function
Finance and Sales
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