Store Director - Miami, FL - Miami District Design

Store Director - Miami, FL - Miami District Design

Reference:

FEND03907

Job Title:

Store Director - Miami, FL - Miami District Design

The Store Director is the owner of the business, a FENDI Brand Ambassador, and a business leader responsible for overall store performance. They manage the store, employees, merchandise, and supporting activities to achieve store targets, ensuring positive experiences for both internal and external clients.

Responsibilities:

1. Business Development and Performance Management:

• Drive and improve sales performance across the business.
• Analyze business data, propose, and implement action plans to enhance results.
• Develop sales strategies in collaboration with corporate partners.
• Identify new market opportunities to attract and retain clients.
• Organize events and incentives to grow the business.
• Coordinate with the merchandising team to maintain appropriate stock levels and assortment.
• Recommend store renovations, upgrades, and expansion plans to increase sales and market share.
• Maintain presence on the sales floor, empower staff to meet sales goals through excellent client experiences, and communicate expectations clearly.
• Partner with the Retail Events Office to organize local events.

• Lead customer service standards and serve as a role model for the team.
• Develop and maintain relationships with dedicated Fendi customers and prospects, utilizing CRM tools and customer databases.
• Act as a brand ambassador, strengthening relationships with VIP clients.
• Cultivate a private appointment culture.

• Ensure smooth coordination between front and back of house operations.
• Complete administrative paperwork promptly.
• Manage daily invoices, petty cash, and control costs to ensure efficient store operations.
• Review and submit sales and operational reports in line with company KPIs and policies.
• Maintain inventory accuracy through cycle counts and shrinkage control.
• Optimize display and storage solutions, highlighting best sellers consistently.
• Collaborate with local freelancers for impactful window displays and installations.

• Create a positive team environment, setting goals, monitoring performance, and providing feedback.
• Implement Top Store initiatives effectively.
• Attract, recruit, and develop top talent through networking and scouting.
• Assess performance and growth potential of team members, promoting career development.
• Identify training needs for individuals and the team.

Additional Information:

Qualifications:

• Minimum 10 years of proven experience, preferably in luxury retail.
• Strong results-driven mindset and goal orientation.
• Excellent communication skills, both verbal and written.
• Proficiency with POS systems and inventory management.
• RTW experience is preferred.
• Knowledge of foreign languages is a plus.
• Bachelor’s Degree preferred.
• Teamwork capability and organizational skills.
• Strong digital literacy.
• Flexible availability, including some nights, weekends, and holidays.