Why us?
Hilton Denver City Center, the third largest hotel in downtown Denver, is part of the leading global hospitality company. We offer luxurious full-service hotels, resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided exceptional accommodations, service, amenities, and value to business and leisure travelers. Our vision is to "fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences daily. Our associates are at the heart of our success!
Job Overview
Supervise and manage the Group Sales operations to ensure customer satisfaction and achieve or exceed sales, revenue, and profit goals. Develop and recommend a group sales marketing plan and budget, oversee daily operations, and lead the sales team through training and guidance.
Responsibilities
- Sales & Revenue Generation: Solicit, negotiate, and secure new and repeat business through various efforts such as outside sales calls, telemarketing, mailings, referrals, property tours, and networking. Maximize room revenue to meet or exceed targets. (45%)
- Team Supervision: Lead, hire, train, develop, empower, coach, and counsel the Group Sales team. Conduct performance and salary reviews, resolve issues, foster open communication, and recommend disciplinary actions when necessary. (10%)
- Budget & Marketing: Assist in developing, implementing, and monitoring the annual group sales budget and marketing plan. Analyze market trends, competition, and client feedback. Prepare forecasts and sales reports to assess productivity against goals. (10%)
- Program Implementation: Implement company programs (e.g., Sage/Franchisor) and oversee operations to meet or exceed room night, rate, and revenue targets while maintaining quality customer service. (10%)
- Relationship Building: Develop and strengthen relationships with key corporate, industry, community, and professional accounts to enhance visibility and increase market share. (10%)
- Interdepartmental Coordination: Act as a liaison with other hotel departments through weekly meetings to ensure group needs are met as per contracts. (5%)
Qualifications
Education/Formal Training: A four-year college degree or equivalent education and experience.
Experience: Three to four years in a similar role within Hilton or other organizations.
Knowledge/Skills:
- Strong knowledge of sales, marketing, and hospitality principles. Experience managing people, complex problems, and sales activities.
- Proficiency in Delphi or similar systems.
- Ability to make decisions within the scope of the role, impacting multiple departments or the hotel.
- Analytical skills for data interpretation and decision-making.
- Excellent communication skills for negotiation, persuasion, and influence with management, clients, and guests.
Physical Demands
- Mobility to meet clients, tour property, and operate office equipment.
- Good vision for reading, computer work, and observing rooms in various lighting conditions.
Environment
Office setting with outdoor exposure during sales calls.
Benefits
- Employee Referral Program: $500 - $1000
- Monthly RTD EcoPass (full-time)
- Sage Savings Spot Deals on various products and services
- Discounted Hilton & Sage managed hotel rates
- Medical, Dental, Vision, 401K, Flex Spending (full-time)
- Paid time off for vacation, sick days, holidays (full-time)
- A positive work environment promoting growth and recognition
Salary : USD $90,000 - $110,000 per year
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