Account Manager, SMB

Join to apply for the Account Manager, SMB role at Mixpanel

Join to apply for the Account Manager, SMB role at Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Account Team

Our Account teams manage the full post-sales lifecycle, helping existing customers leverage Mixpanel to analyze, measure, and improve their products. The Mixpanel team who manages the lifecycle of our top Strategic accounts consists of two roles:

• Account Managers are initially responsible for nurturing and driving adoption & utilization in an account, and then expanding our existing footprint. They focus on value realization, executive relationships, renewals, and strategic expansions. They identify new business units or teams who could get value from Mixpanel, navigate to decision makers in those groups, then run the sales motion to land those expansion opportunities.
• Customer Success Architects work with the AM to implement and onboard customers across a shared book of business, driving adoption and utilization and organically growing our most strategic accounts. They are usually the primary technical contact, and interact with customer users and stakeholders on a daily basis to ensure they are leveraging Mixpanel to the fullest. The CSA also often acts as a connection point to Mixpanel’s Product and Engineering teams who support our largest customers.

About the Role

This is a hybrid role based out in San Francisco Bay Area. The Account Manager is responsible for supporting implementation, onboarding, adoption, utilization, renewal, and expansion activities in Mixpanel’s top accounts. This includes being responsible for the overall health of a customer, ensuring they are getting value from Mixpanel, and being the primary relationship lead for senior stakeholders. They are ultimately responsible for making sure customers in their portfolio are constantly learning from their data and extracting value out of their investment with Mixpanel, then strategically expanding Mixpanel’s footprint within the organization or to other subsidiary companies. The role blends commercial experience (renewal & expansion responsibilities) with technical savvy (product adoption) to bring value to enterprise customers.

The Account Manager will identify and drive relationships with Senior/VP-level buyers and will bring deep knowledge and expertise on relevant trends. They are seen as a valued advisor, comfortable creating presentations and presenting to C-level audiences and driving strategic conversations around their investment in Mixpanel. They are highly organized, attuned to the customers’ needs, and able to oversee complex projects and prioritize requests.

Who You Are

• You are highly consultative with savvy business acumen
• You have sound data instincts and love making data-driven decisions with Mixpanel
• You are experienced working with executives at large enterprises
• You are technically curious and interested in learning new technologies
• You love to solve problems and always find a way to deliver value for our clients
• You can develop relationships with senior stakeholders which allow you to navigate up and across organizations
• You have the commercial skills and mentality to drive expansion deals

Responsibilities

• Strategic Account Planning: Own the creation, iteration, and execution of strategic account plans for each account. Continuously drive alignment between customer success plans and overall business goals.
• Primary Point of Contact: Act as the primary point of contact for all aspects of the account, both internally and externally, serving as the quarterback for account management.
• Onboarding & Adoption: Work with the CSA to guide new customers through the onboarding process, ensuring they understand Mixpanel's features and are set up for success. Provide ongoing training, support, and best practices to drive product adoption.
• Customer Advocacy: Gather customer feedback and share it with internal teams to influence product improvements and enhancements, ensuring customers' needs are met.
• Data Analysis & Forecasting: Utilize Mixpanel and other data sources to analyze customer behavior, forecast future trends, and identify areas for improvement. Collaborate cross-functionally with internal teams (Sales Engineering, Professional Services, Product, Marketing, Legal) to enhance account success.
• Churn Prevention: Identify at-risk customers early and address concerns proactively to prevent churn, ensuring customer satisfaction and long-term engagement.
• Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate. Facilitate executive alignment with involvement from Executive Sponsors to drive long-term success.
• Value Realization & Growth: Proactively identify opportunities for customers to extract more value from Mixpanel, helping them expand usage, achieve business objectives, and identify upsell and cross-sell opportunities.
• Business Monitoring & Insights: Constantly monitor customer businesses and their industries to understand potential opportunities or threats, aligning business reviews with customer initiatives. Use insights to provide strategic guidance and consult on Mixpanel’s place in the analytics market.
• Expansion & Renewal Management: Identify, qualify, and manage expansion opportunities while overseeing end-to-end renewal negotiations. Ensure consistent revenue growth through opportunistic upsells and retention efforts.

We're Looking For Someone Who Has

• Experience: 1-3 years of related work experience in full-cycle SaaS, post-sales customer management, or a similar role such as Account Manager, Customer Success Manager, Account Executive, Support, or Sales Engineer. Proven success in managing and growing accounts, with experience handling a 7-figure book of business and closing $50K+ sales opportunities . Experience with contracts over $100k in ARR
• Technical Aptitude: Strong technical acumen and understanding of how data-driven decision-making can transform products and businesses. Ability to engage with end-users and stakeholders in Engineering, Product, and Design functions by demonstrating deep product and industry knowledge.
• Communication & Collaboration: Clear and effective communicator, both written and verbal, with strong interpersonal skills. Ability to work cross-functionally, partnering with internal teams such as Sales, Product, Customer Success, Professional Services, and Engineering to solve complex problems. Experience collaborating on opportunities and bringing in technical resources as needed.
• Customer Management: Experienced in building and maintaining relationships with executive and C-suite stakeholders, with professional polish and confidence in delivering strategic presentations.
• Adaptability & Resilience: Demonstrated ability to thrive in a fast-paced, constantly changing environment. Agile, resilient, and able to encourage continuous improvement while adapting to evolving business needs.
• Ownership & Results-Driven: Strong sense of ownership, accountability, and a results-driven mindset. A strong work ethic, desire to learn, and commitment to excellence.
• Curiosity & Industry Knowledge: Deep curiosity for the product analytics space and staying informed about market trends and competitors.

Bonus Points For

• Experience managing relationships with high-growth tech companies.
• Experience with Mixpanel or another analytics tool (eg. Amplitude, Google Analytics, Adobe Analytics).
• Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
• Record of over-performing quota consistently.
• Experience scaling a successful B2B SaaS company.
• Experience running outbound motions to bring in additional stakeholders and drive cross-business unit expansion.

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here .

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

$115,000 - $141,000 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Software Development

Referrals increase your chances of interviewing at Mixpanel by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Account Manager” roles.

Sunnyvale, CA $126,000.00-$207,600.00 3 weeks ago

Regional Account Manager Foodservice, West

San Francisco, CA $100,000.00-$120,000.00 3 weeks ago

San Francisco, CA $84,000.00-$120,000.00 4 days ago

Strategic Account Manager (Location: San Jose, CA)

Milpitas, CA $109,200.00-$155,350.00 1 week ago

Client Account Manager, Mid-Market (Goods)

San Francisco Bay Area $70,000.00-$90,000.00 2 weeks ago

San Francisco Bay Area $70,000.00-$90,000.00 2 weeks ago

San Francisco, CA $100,000.00-$120,000.00 3 weeks ago

Client Account Manager, Mid-Market (Services)

San Francisco, CA $105,000.00-$147,000.00 2 weeks ago

San Francisco, CA $70,000.00-$80,000.00 3 days ago

San Francisco Bay Area $180,000.00-$202,500.00 19 hours ago

San Francisco, CA $100,000.00-$130,000.00 2 days ago

Sunnyvale, CA $116,000.00-$166,000.00 2 days ago

San Francisco, CA $34,350.00-$100,100.00 2 days ago

San Francisco County, CA $77,000.00-$97,000.00 2 weeks ago

San Francisco, CA $94,000.00-$163,000.00 3 days ago

San Francisco, CA $52,950.00-$154,350.00 1 day ago

Account Manager, Emerging Sports & Group Travel

Walnut Creek, CA $55,000.00-$75,000.00 1 day ago

Strategic Account Manager, RL Eyewear Channel

Dealership Account Manager - San Francisco, CA

San Francisco, CA $60,000.00-$150,000.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr