Senior Product Support Engineer

Join to apply for the Senior Product Support Engineer role at Pure Storage

2 days ago Be among the first 25 applicants

Join to apply for the Senior Product Support Engineer role at Pure Storage

Get AI-powered advice on this job and more exclusive features.

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
SHOULD YOU ACCEPT THIS CHALLENGE......
The Senior Product Support Engineer will be a key player in our efforts to optimize the lifecycle management of our storage products, focusing on repair operations, failure analysis, and the integration of manufacturing processes. With a solid understanding of NAND Flash or equivalent semiconductor memory technologies and strong Python programming skills, you will develop innovative solutions to help enhance product reliability and maintainability, thereby reducing downtime for our customers, and contributing to sustainable product designs.
Key Responsibilities

• Utilize Python to create automated tools and scripts for diagnosing issues, analyzing repair data, and optimizing repair procedures.
• Engage with both local and international repair centers.
• Build, modify and maintain complex test systems.
• Improve testing, diagnosis, and repair methodologies.
• Conduct comprehensive failure analysis to identify root causes of product malfunctions and collaborate with Engineering and manufacturing teams to prevent future issues.
• Work closely with the service logistics team to ensure seamless repair operations, enhancing customer satisfaction and product longevity.
• Facilitate communication across departments, sharing insights and recommendations to improve product design and manufacturing processes.
• Keep abreast of the latest trends and developments in storage technology, repair operations, and programming tools to continuously refine our repair and maintenance capabilities.
  

Qualifications

• Bachelor's Degree in Electrical Engineering (BSEE) or a closely related field, with preference for candidates holding advanced degrees.
• At least 5 years of experience in manufacturing / repair operations, particularly with NAND Flash or equivalent semiconductor memory products.
• Proficient in Python programming, with a proven ability to apply programming skills to enhance repair processes and failure analysis.
• Strong background in service logistics, manufacturing processes, and repair operations, with demonstrated success in improving product reliability and service quality.
• Expertise in failure analysis, capable of pinpointing root causes and implementing effective solutions.
• Familiarity with current diagnostic tools and testing software.
• Exceptional project management and leadership skills, capable of leading cross- functional initiatives and teams.
• Effective communicator, able to articulate technical concepts clearly and persuasively to a variety of stakeholders.
• Willingness to travel up to 20% internationally and 30% within California, particularly to the Sacramento area.
  

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The Annual Base Salary Range Is
$122,000—$184,000 USD
What You Can Expect From Us

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.
  

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
Accommodations And Accessibility
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you’re invited to an interview.
Our Commitment To a Strong And Inclusive Team
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Computer Hardware Manufacturing and Software Development

Referrals increase your chances of interviewing at Pure Storage by 2x

Get notified about new Senior Product Support Engineer jobs in Santa Clara, CA .

Sr. Technical Support Engineer, US Government, Prisma Cloud

Sr. Technical Support Engineer, US Government, XSOAR (2pm to 11pm Central Time - Late Shift)

Sr. Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)

Sr. Technical Support Engineer, US Government, Strata (2pm to 11pm Central Time - Late Shift)

San Jose, CA $89,000.00-$125,000.00 1 month ago

Redwood City, CA $110,000.00-$140,000.00 1 week ago

Sr. Technical Support Engineer, Prisma Access

Fremont, CA $100,000.00-$220,000.00 2 weeks ago

Sunnyvale, CA $106,700.00-$180,700.00 1 week ago

San Jose, CA $89,000.00-$125,000.00 5 days ago

San Jose, CA $128,000.00-$142,000.00 1 week ago

Optical Applications & Technical Product Support Engineer

Santa Clara, CA $120,000.00-$150,000.00 1 month ago

Product Support Engineer – Quality Portfolio

Sunnyvale, CA $106,700.00-$180,700.00 1 week ago

Palo Alto, CA $120,000.00-$180,000.00 2 weeks ago

Santa Clara, CA $103,000.00-$175,100.00 4 days ago

Sr. Technical Support Engineer I (Enterprise Business Critical Support)

Pleasanton, CA $90,000.00-$115,000.00 1 day ago

San Jose, CA $89,800.00-$143,700.00 6 days ago

Senior Technical Support Engineer, Focused Services

Sr. Technical Support Engineer, US Government, VM Specialist

Fremont, CA $100,000.00-$140,000.00 1 week ago

Elite Technical Support Engineer - Future Opportunities (US)

San Jose, CA $105,000.00-$150, hours ago

Technical Product Support Engineer III (E3))

Santa Clara, CA $92,000.00-$126,500.00 4 days ago

Santa Clara, CA $100,000.00-$136,500.00 1 day ago

Sunnyvale, CA $88,000.00-$107,000.00 1 month ago

Senior Technical Support Engineer, US Government, XSIAM

Sunnyvale, CA $87,000.00-$107,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr