Logo
MBTA

Manager of Capital Engagement

MBTA, Boston

Save Job

Join to apply for the Manager of Capital Engagement role at MBTA

1 day ago Be among the first 25 applicants

Join to apply for the Manager of Capital Engagement role at MBTA

Get AI-powered advice on this job and more exclusive features.

This range is provided by MBTA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Manager of Capital Engagement will initiate and coordinate the development of coordinated outreach programs to internal and external stakeholders to work collaboratively to meet the strategic goals and objectives of the MBTA. The Manager of Capital Engagement will be responsible for managing and monitoring all outreach and communications with stakeholders for the entire Capital project portfolio. This position works closely with Capital Programs, Customer Experience and Customer Technology.

Duties & Responsibilities:

  • Set vision and objectives for Capital Coordination for the MBTA.
  • Working in coordination with MBTA Customer Experience, manage stakeholder communications for the life cycle of all Capital Delivery projects, including but not limited to communications on project scope, impacts, and outcomes.
  • Develop and implement a program to evaluate the effectiveness of outreach strategies for capital projects.
  • Advise senior management of issues and/or risks to stakeholder relationships as soon as they arise so risks can be managed effectively.
  • Provide briefings and support for public engagement on construction activities.
  • Manage the Capital and Engineering Departments public meeting calendar.
  • Develop and implement strategies for continually improving stakeholder satisfaction with capital project outreach and communication efforts.
  • Develop/update internal policy and guidance documents and host trainings to achieve stated objectives.
  • Manage team of Capital Liaisons (e.g., review deliverables, manage workloads and portfolios).
  • Develop project specific outreach plans in coordination with project managers in Service Planning, Capital Programs, Policy, and other departments.
  • Represent the MBTA in public settings (e.g., public meetings, street teams, focus groups, etc.).
  • Consult with project teams on scoping for upcoming engagement processes (budget, tasks, tactics, etc.).
  • Manage and coordinate external outreach consultants (e.g., review proposals, deliverables, etc.).
  • Represent the Authority in public presentations, to the media, and to elected officials as needed.

Supervision

  • Capital Engagement team consisting of two liaisons.

Minimum Requirements & Qualifications:

  • Bachelors in Business Administration, Communications, or related degree
  • Five (5) years of experience in stakeholder engagement/management or relevant field.
  • One (1) year of leadership experience people management and/or large projects.
  • Demonstrated experience working successfully across departments or on cross-functional teams in a complex organization.
  • Team oriented with strong capability to motivate, lead and mentor others.
  • Demonstrated ability to facilitate stakeholders to make decisions in a fast-moving and complicated environment.
  • Experience and demonstrated results in partnering with an executive team to drive organizational change.
  • Demonstrated ability to think analytically and work in a team environment.
  • Demonstrated experience with innovative and creative public outreach activities.
  • Comfortable with public speaking and engaging with the general public.
  • Effective written communication, interpersonal, negotiation and problem-solving skills.
  • Proficient in Microsoft Office Suite.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Government Administration

Referrals increase your chances of interviewing at MBTA by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Tuition assistance

Disability insurance

Get notified about new Engagement Manager jobs in Boston, MA .

Boston, MA $72,000.00-$108,000.00 8 hours ago

Parent Engagement and Advancement Event Manager

Cambridge, MA $65,000.00-$75,000.00 1 month ago

Marketing & Community Engagement Manager

Senior Customer Success Manager (US East Coast)

Waltham, MA $53,760.00-$84,480.00 5 days ago

Boston, MA $80,000.00-$95,000.00 1 month ago

Manager, Donor Engagement and Special Projects

Boston, MA $80,000.00-$100,000.00 4 weeks ago

Boston, MA $90,000.00-$142,500.00 1 month ago

Waltham, MA $73,800.00-$85,000.00 1 day ago

Manager of Development Operations & Special Events

Brookline, MA $65,000.00-$75,000.00 2 weeks ago

Sr. Manager - Customer Success D42 Freshworks

Waltham, MA $70,896.00-$111,408.00 1 week ago

Boston, MA $80,000.00-$110,000.00 3 months ago

Boston, MA $60,000.00-$65,000.00 5 days ago

Customer Success Manager (Spanish Speaking)

Customer Success Manager: Medical Devices

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr