Kuehne+Nagel

Road Logistics Customer Care Specialist

Kuehne+Nagel, Flower Mound

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Road Logistics Customer Care Specialist at Kuehne+Nagel, you will be at the heart of our ground transportation operations. You'll manage the end-to-end coordination of shipments, ensuring timely and efficient delivery while maintaining strong relationships with customers and carrier partners. This role is ideal for someone who thrives in a fast-paced environment and is passionate about logistics and customer service.

How you create impact

As a Road Logistics Customer Care Specialist, you ensure the smooth and timely movement of road shipments by coordinating with customers, carriers, and internal teams. Your proactive communication and problem-solving skills help maintain service excellence and strengthen customer relationships.

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Act as the primary contact for shipment inquiries, ensuring clear and timely communication.
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Manage bookings and dispatch shipments using the Transportation Management System (TMS).
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Track and trace shipments, resolving issues and communicating deviations proactively.
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Schedule and confirm appointments with shippers and consignees to ensure timely pickups and deliveries.
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Maintain accurate shipment status updates to meet customer key performance indicators.
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Audit and process customer and vendor invoices to ensure financial accuracy.
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Provide shipment quotes and promote additional logistics services.
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Handle escalated customer concerns with professionalism and urgency.
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Collect and report customer feedback to support continuous improvement.
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What we would like you to bring

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2+ years in logistics (road, air, or sea), with a strong understanding of transportation processes.
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High school diploma required; further education in logistics or supply chain is a plus.
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Strong decision-making abilities, multitasking skills, and a sense of urgency. Proficiency in TMS and logistics software is preferred.
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Excellent verbal and written communication skills to interact effectively with internal teams, customers, and carrier partners.
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A proactive, solution-oriented mindset with a commitment to delivering exceptional service.
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What's in it for you

Join a global leader in freight forwarding. At Kuehne+Nagel, you'll find a stable, supportive environment with opportunities for growth and development. We offer a competitive compensation and benefits package, including medical/dental coverage, employee discounts, and access to professional training programs-all within a purpose-driven organization. #LI-TW1

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.