Who We Are
ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Through innovation and acquisition, our offerings include solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We are also recognized as a great place to work for women, diversity, and LGBTQ+ employees, and have been included on over 50 regional best places to work lists. First American strives to be a great workplace for all.
What We Do
The Senior Exam Management Analyst manages the entire process of due diligence requests, rating agency reviews, third-party compliance reviews, and GSE & agency compliance reviews (USDA, FHA, GNMA, FHLMC, FNMA), from preparation to resolution. This role may involve direct interactions with regulators, agencies, and clients.
How You'll Contribute
- Manage the internal preparation process for regulatory exams, ensuring all documentation and records are collected and organized.
- Coordinate with various departments to gather and verify necessary information.
- Provide training and guidance to business partners to set expectations during the exam process.
- Act as the primary contact between internal stakeholders and regulatory examiners.
- Track and resolve issues during examinations to ensure a smooth process.
- Escalate issues as needed to meet timeframes and requirements.
- Maintain an updated repository of regulatory information for exam and due diligence purposes.
- Prepare reports for senior management on the status and outcomes of regulatory exams.
- Facilitate post-exam debriefs to review results and implement changes.
What You'll Bring
- Bachelor's degree
- 3-5 years of experience with GSE and agency reviews (FHLMC, FNMA, FHA)
- Strong knowledge of mortgage documentation and servicing practices
- Working knowledge of relevant industry regulations
- Ability to analyze, organize, and prioritize work to meet deadlines
- High-quality, accurate, and detailed work production
- Experience with GNMA Compliance Review (preferred)
- Black Knight MSP experience (preferred)
Skills and Abilities
- Ability to review and understand regulatory requirements
- Proficiency in Microsoft Office Suite and Adobe Acrobat
- Detail-oriented with confidentiality
- Excellent communication skills
- Strong interpersonal skills for stakeholder engagement
- Work with urgency and manage multiple deadlines
- Knowledge of relevant industry regulations
Other Duties
This job description is not exhaustive and duties may change at any time without notice.
Salary Range
$27.40 - $36.53 hourly. Compensation depends on experience, skills, and location.
What We Offer
We embrace diversity, equity, and inclusion, fostering an authentic and inclusive workplace. Our benefits include medical, dental, vision, 401k, PTO, and employee stock purchase plans. We encourage you to bring your full, unique self to work.
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