The HT Group
The HT Group has a professional services client in Austin, TX looking for a friendly and motivated
Member Services Representative
who is eager to deliver outstanding customer service and support to a global membership base.
This is a 90 day contract role.
Hybrid- Downtown Austin- 78701
$20/hr
Responsibilities:
Provide comprehensive telephone and chat support, offering detailed membership, certification, product, and event information Process orders accurately and efficiently, documenting all requests and updates per established procedures Update, compile, and verify data-transferring information from paper records into the database Conduct outbound calls to current and prospective members to answer questions and promote services Manage time effectively to meet deadlines and provide timely responses Build and maintain strong, professional relationships through clear and open communication Perform additional duties as assigned by leadership Requirements: High school diploma or GED required; BA/BS preferred 2+ years of call center or member services experience Excellent customer service skills and aptitude for collaboration in a team environment Strong written and verbal communication-capable of presenting information clearly and professionally Ability to multitask, manage time effectively, and work accurately in a fast-paced setting Proficiency with Microsoft Outlook, Word, and Excel; experience with Crystal Reports, NetForum, or Salesforce is a plus All qualified applicants may apply below or send an email to tatum.teer@.
#HPIND
Member Services Representative
who is eager to deliver outstanding customer service and support to a global membership base.
This is a 90 day contract role.
Hybrid- Downtown Austin- 78701
$20/hr
Responsibilities:
Provide comprehensive telephone and chat support, offering detailed membership, certification, product, and event information Process orders accurately and efficiently, documenting all requests and updates per established procedures Update, compile, and verify data-transferring information from paper records into the database Conduct outbound calls to current and prospective members to answer questions and promote services Manage time effectively to meet deadlines and provide timely responses Build and maintain strong, professional relationships through clear and open communication Perform additional duties as assigned by leadership Requirements: High school diploma or GED required; BA/BS preferred 2+ years of call center or member services experience Excellent customer service skills and aptitude for collaboration in a team environment Strong written and verbal communication-capable of presenting information clearly and professionally Ability to multitask, manage time effectively, and work accurately in a fast-paced setting Proficiency with Microsoft Outlook, Word, and Excel; experience with Crystal Reports, NetForum, or Salesforce is a plus All qualified applicants may apply below or send an email to tatum.teer@.
#HPIND