The Trade Hotel Milwaukee
Hotel Guest Service Representative
The Trade Hotel Milwaukee, Milwaukee, Wisconsin, United States, 53244
Discover your future at The Trade Hotel Milwaukee, now hiring a Hotel Guest Service Representative!
Why You’ll Love Working with Us
As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.
Our achievements include:
Hotel Opening of the Year 2023
Development Excellence Award 2024
AAA Four Diamond Hotel 2024
WRMCA Concrete Design Decorative Commercial Award 2024
About the Role
We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.
Greets and interacts with guests in a warm, friendly, and professional manner to ensure 100% guest satisfaction
Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Maintains the front desk area clean and neat by sanitizing surfaces and office equipment
Performs all guest accounting functions according to established property operating procedures to ensure all guest accounts are complete and accurate
Understands and applies all required safety and security procedures to maintain a safe and secure environment for team members and guests
Records adequate information for group blocks to be reported to the appropriate management personnel
Flexibility to occasionally work mid and evening shifts is required based on staffing needs.
** Starting wage for this position is $16.00 - $18.00 per hour but final wage will be based on experience**
The The Trade Hotel Milwaukee is managed by NCG Hospitality, a USA Today Top Workplace winner 2025 family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. Here is what we offer our team members:
Professional Development:
Dedicated training and development with opportunities for growth
Educational and professional certification assistance
Team Member Travel Perks:
Worldwide hotel stays starting at forty-nine dollars per night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
What We Are Looking For
Strong interpersonal, relationship building and communication skills
Strong attention to detail and organized
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Who is NCG Hospitality®? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
The Trade Hotel is owned and operated by NCG Hospitality, a USA Today Top Workplace Winner 2025
NCG Hospitality is an Equal Opportunity Employer.
Why You’ll Love Working with Us
As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.
Our achievements include:
Hotel Opening of the Year 2023
Development Excellence Award 2024
AAA Four Diamond Hotel 2024
WRMCA Concrete Design Decorative Commercial Award 2024
About the Role
We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.
Greets and interacts with guests in a warm, friendly, and professional manner to ensure 100% guest satisfaction
Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Maintains the front desk area clean and neat by sanitizing surfaces and office equipment
Performs all guest accounting functions according to established property operating procedures to ensure all guest accounts are complete and accurate
Understands and applies all required safety and security procedures to maintain a safe and secure environment for team members and guests
Records adequate information for group blocks to be reported to the appropriate management personnel
Flexibility to occasionally work mid and evening shifts is required based on staffing needs.
** Starting wage for this position is $16.00 - $18.00 per hour but final wage will be based on experience**
The The Trade Hotel Milwaukee is managed by NCG Hospitality, a USA Today Top Workplace winner 2025 family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. Here is what we offer our team members:
Professional Development:
Dedicated training and development with opportunities for growth
Educational and professional certification assistance
Team Member Travel Perks:
Worldwide hotel stays starting at forty-nine dollars per night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels
Core Benefits:
Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules
Health and Wellness:
Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program
Financial:
401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members
What We Are Looking For
Strong interpersonal, relationship building and communication skills
Strong attention to detail and organized
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Who is NCG Hospitality®? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
The Trade Hotel is owned and operated by NCG Hospitality, a USA Today Top Workplace Winner 2025
NCG Hospitality is an Equal Opportunity Employer.