Team Modern Distributors, Inc.
Customer Service Specialist
Team Modern Distributors, Inc., Somerset, Kentucky, United States, 42501
At
Team Modern , our mission is to
Create Better Experiences...The Modern Way . As a family-owned wholesale distributor, we are dedicated to serving our convenience store customers with exceptional service. Our Customer Service team plays a vital role in this mission by ensuring orders, accounts, and customer requests are handled promptly and accurately.
Our values -
Optimistic Energy, Fairness, Teamwork, Customer Focus, and Gratitude
- guide everything we do. The Customer Service Specialist helps to uphold these values by serving as the link between our customers, sales team, and operations.
What You'll Do
As a Level 1
Customer Service Specialist , your
Core Responsibilities
will be:
O
rder Management:
Managing add-ons and ensuring accuracy on large or complex orders for over 1,000 customers. Pricing & Inventory:
Updating price books, supporting related inventory tasks, and ordering/tracking ice cream bunkers. Customer & Account Support:
Assisting customers with questions and issues, coordinating with sales staff, providing go-between support for credits and adjustments, and contacting affected customers by phone to notify them of late deliveries. Pickup Order Coordination:
Coordinating with 1st shift warehouse personnel for small, same-day order pickups, then retrieving customer pickup orders from the designated office location using a dolly; involves bending and lifting products weighing up to 35 pounds. Administrative Tasks:
Handling mail, binding weekly price books for customers (volume varies weekly), maintaining templates, and supporting other departments as needed. Cross-Training & Backup Responsibilities
- You will also be cross-trained to perform the following tasks so you can provide coverage when the Level 2 Customer Service Specialist is out:
Order Management:
Entering and booking orders, processing credits. Pricing & Inventory:
Processing price changes. Reporting & Data Management:
Preparing daily, weekly, and month-end reports for customers, vendors, and internal teams, including compliance and promotional tracking. Customer & Account Support:
Setting up new accounts. Administrative Tasks:
Handling deposits. Status:
Full-Time Shift:
Monday-Friday, 1st shift Hours:
8:00 AM - 4:30 PM (overtime as needed)
Compensation and Benefits
Competitive hourly pay, commensurate with experience Comprehensive benefits package, including:
Health, dental, and vision insurance Company-paid life insurance and short-term disability Employer-matched 401(k) - up to 4%, fully vested from day 1 Paid vacation, personal, and sick time Educational assistance programs and professional development opportunities
What We're Looking For
We value team members who:
Are detail-oriented and committed to accuracy in their work Thrive in a fast-paced environment and can manage multiple priorities Communicate effectively with customers, sales staff, and vendors, including customers for whom English is a second language Are dependable, punctual, and maintain a customer-first mindset Have strong computer skills and can quickly learn internal systems
Work Environment
Work takes place in an office environment with standard business technology and regular interaction with warehouse operations, sales team members, office staff, and occasional reception area coverage to include greeting office visitors.
Join Team Modern
We are passionate about customer service and teamwork, recognizing that every role is essential to our success. If you're ready to work in a rewarding environment with great benefits and career growth, we'd love to meet you!
Team Modern is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law. Team Modern complies with all federal, state, and local laws governing nondiscrimination in employment. Qualified individuals with disabilities or those needing reasonable accommodation during the hiring process are encouraged to request assistance.
Team Modern , our mission is to
Create Better Experiences...The Modern Way . As a family-owned wholesale distributor, we are dedicated to serving our convenience store customers with exceptional service. Our Customer Service team plays a vital role in this mission by ensuring orders, accounts, and customer requests are handled promptly and accurately.
Our values -
Optimistic Energy, Fairness, Teamwork, Customer Focus, and Gratitude
- guide everything we do. The Customer Service Specialist helps to uphold these values by serving as the link between our customers, sales team, and operations.
What You'll Do
As a Level 1
Customer Service Specialist , your
Core Responsibilities
will be:
O
rder Management:
Managing add-ons and ensuring accuracy on large or complex orders for over 1,000 customers. Pricing & Inventory:
Updating price books, supporting related inventory tasks, and ordering/tracking ice cream bunkers. Customer & Account Support:
Assisting customers with questions and issues, coordinating with sales staff, providing go-between support for credits and adjustments, and contacting affected customers by phone to notify them of late deliveries. Pickup Order Coordination:
Coordinating with 1st shift warehouse personnel for small, same-day order pickups, then retrieving customer pickup orders from the designated office location using a dolly; involves bending and lifting products weighing up to 35 pounds. Administrative Tasks:
Handling mail, binding weekly price books for customers (volume varies weekly), maintaining templates, and supporting other departments as needed. Cross-Training & Backup Responsibilities
- You will also be cross-trained to perform the following tasks so you can provide coverage when the Level 2 Customer Service Specialist is out:
Order Management:
Entering and booking orders, processing credits. Pricing & Inventory:
Processing price changes. Reporting & Data Management:
Preparing daily, weekly, and month-end reports for customers, vendors, and internal teams, including compliance and promotional tracking. Customer & Account Support:
Setting up new accounts. Administrative Tasks:
Handling deposits. Status:
Full-Time Shift:
Monday-Friday, 1st shift Hours:
8:00 AM - 4:30 PM (overtime as needed)
Compensation and Benefits
Competitive hourly pay, commensurate with experience Comprehensive benefits package, including:
Health, dental, and vision insurance Company-paid life insurance and short-term disability Employer-matched 401(k) - up to 4%, fully vested from day 1 Paid vacation, personal, and sick time Educational assistance programs and professional development opportunities
What We're Looking For
We value team members who:
Are detail-oriented and committed to accuracy in their work Thrive in a fast-paced environment and can manage multiple priorities Communicate effectively with customers, sales staff, and vendors, including customers for whom English is a second language Are dependable, punctual, and maintain a customer-first mindset Have strong computer skills and can quickly learn internal systems
Work Environment
Work takes place in an office environment with standard business technology and regular interaction with warehouse operations, sales team members, office staff, and occasional reception area coverage to include greeting office visitors.
Join Team Modern
We are passionate about customer service and teamwork, recognizing that every role is essential to our success. If you're ready to work in a rewarding environment with great benefits and career growth, we'd love to meet you!
Team Modern is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law. Team Modern complies with all federal, state, and local laws governing nondiscrimination in employment. Qualified individuals with disabilities or those needing reasonable accommodation during the hiring process are encouraged to request assistance.