Ecosystems - ProOutdoor - Quality Irrigation - Hydro Tech Irrigation
Dispatcher
Ecosystems - ProOutdoor - Quality Irrigation - Hydro Tech Irrigation, Lake Saint Louis, Missouri, United States
Dispatcher
****
Location:
Pro Outdoor – Lake St Louis, MO (On-site)
Employment Type:
Full-Time, Non-Exempt
Position Overview
We are seeking a detail-oriented
Dispatcher
to join our Customer Service Team. This role is responsible for the
daily scheduling and routing
of Lawn Sprinkler Technicians, ensuring efficient service delivery and optimal use of field resources. The Dispatcher also provides support across key areas of the department including membership management, technician support, and system updates.
This is an excellent opportunity for a service-minded, tech-savvy team player who thrives in a
fast-paced environment
and wants to grow within a company that values efficiency, communication, and career advancement.
What We Offer
Comprehensive Benefits: Medical, dental, vision, and more
Retirement Savings: 401(k) with company match (if applicable)
Paid Time Off: Vacation, sick days, and holidays
Career Development: Ongoing training and advancement opportunities
Team-Oriented Culture: Work closely with both office staff and field technicians
Key Responsibilities
Scheduling & Dispatch
Coordinate mass scheduling for recurring services (Activation, Mid-Season, Winterization)
Manage the dispatch dashboard for daily routing and real-time rerouting
Optimize technician schedules for efficiency and timely service delivery
Maintain the technician capacity calendar and adjust as needed for time-off and demand changes
Field & Technician Support
Be the primary contact for Field Service Managers and Technicians during standard business hours
Work within the scheduling engine to keep routing systems up-to-date
Customer Service & Memberships
Assist Customer Service Representatives with scheduling support
Manage customer memberships including auto-renewals and updates in ServiceTitan
Take escalated service calls and provide solutions as needed
Administrative Support
Support other departments as needed with invoicing, data analysis, report generation, and project-based tasks
Qualifications
Required
2+ years of experience in customer service and dispatching (preferably in home services)
High School Diploma or GED
Proficiency in Microsoft Office
Ability to multitask and manage workloads independently
Strong communication skills and attention to detail
Preferred
Experience using
ServiceTitan
software
Schedule & Working Conditions
Schedule:
Monday to Friday, 8:00 AM – 4:30 PM
Regular sitting and keyboard use with some repetitive hand and arm motions
Occasional standing, walking, kneeling, crouching, and lifting (up to 25 lbs)
Vision requirements include close, distance, color, and peripheral vision
Work is primarily office-based with up to 10% local travel as needed
Noise level is typically low to moderate
Additional Requirements
Applicants must be
authorized to work in the United States
and be able to provide documentation to verify eligibility.
****
Location:
Pro Outdoor – Lake St Louis, MO (On-site)
Employment Type:
Full-Time, Non-Exempt
Position Overview
We are seeking a detail-oriented
Dispatcher
to join our Customer Service Team. This role is responsible for the
daily scheduling and routing
of Lawn Sprinkler Technicians, ensuring efficient service delivery and optimal use of field resources. The Dispatcher also provides support across key areas of the department including membership management, technician support, and system updates.
This is an excellent opportunity for a service-minded, tech-savvy team player who thrives in a
fast-paced environment
and wants to grow within a company that values efficiency, communication, and career advancement.
What We Offer
Comprehensive Benefits: Medical, dental, vision, and more
Retirement Savings: 401(k) with company match (if applicable)
Paid Time Off: Vacation, sick days, and holidays
Career Development: Ongoing training and advancement opportunities
Team-Oriented Culture: Work closely with both office staff and field technicians
Key Responsibilities
Scheduling & Dispatch
Coordinate mass scheduling for recurring services (Activation, Mid-Season, Winterization)
Manage the dispatch dashboard for daily routing and real-time rerouting
Optimize technician schedules for efficiency and timely service delivery
Maintain the technician capacity calendar and adjust as needed for time-off and demand changes
Field & Technician Support
Be the primary contact for Field Service Managers and Technicians during standard business hours
Work within the scheduling engine to keep routing systems up-to-date
Customer Service & Memberships
Assist Customer Service Representatives with scheduling support
Manage customer memberships including auto-renewals and updates in ServiceTitan
Take escalated service calls and provide solutions as needed
Administrative Support
Support other departments as needed with invoicing, data analysis, report generation, and project-based tasks
Qualifications
Required
2+ years of experience in customer service and dispatching (preferably in home services)
High School Diploma or GED
Proficiency in Microsoft Office
Ability to multitask and manage workloads independently
Strong communication skills and attention to detail
Preferred
Experience using
ServiceTitan
software
Schedule & Working Conditions
Schedule:
Monday to Friday, 8:00 AM – 4:30 PM
Regular sitting and keyboard use with some repetitive hand and arm motions
Occasional standing, walking, kneeling, crouching, and lifting (up to 25 lbs)
Vision requirements include close, distance, color, and peripheral vision
Work is primarily office-based with up to 10% local travel as needed
Noise level is typically low to moderate
Additional Requirements
Applicants must be
authorized to work in the United States
and be able to provide documentation to verify eligibility.