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Job Summary:
Parker Hannifin is a Fortune 250 company that is leading the development of high-quality products for engineering breakthroughs. The Digital & IT Senior Analyst will support end users and maintain IT systems, ensuring smooth operations and addressing technical issues while driving improvements in IT processes and infrastructure.
Responsibilities:
• Project Management experience is required
• Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
• This role is responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions.
• This role requires you to drive results and proactively identify and resolve problems.
• Create and communicate decisions impacting the wider business, effectively managing customer expectations.
• Provide monthly management reporting on the status of all projects.
• Lead large infrastructure improvement projects, such as hardware/software installation or upgrades, migration to cloud services, OT and IoT network segmentation, or installation of new technology.
• Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker.
• Network disaster recovery planning, documentation, training, and periodic testing per corporate requirements.
• Prepare budgets for various IT capital and expense initiatives.
• Manage endpoint lifecycle of on-site assets.
• Develop detailed task lists, timelines, and resource budgets to complete projects. Align resources to tasks to accomplish projects.
• Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh.
• Develops training materials to support process changes and new technology introductions.
• Evaluate unplanned requests and determine appropriate priority and action.
• Coordinates with company leadership to determine new technologies and enhancements for the company’s systems.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Provide after-hour technical support as needed.
• Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
• This role requires an experienced senior analyst who can partner effectively with all levels of the organization, including the ability to drive results and proactively identify and resolve problems.
• Perform other duties as necessary
Qualifications:
Required:
• Must be a U.S. Citizen or have U.S. Permanent Resident status
• Bachelor’s degree or higher in Information Systems, Computer Science, or technology-related field of study
• 4-6+ years of relevant work experience in IT systems required
• Project management skills, standards, methods, and techniques, required
• Must be self-motivated and a self-starter
• 2+ years IT project management experience
• Demonstrated leadership
• Strong business analysis experience and skillset
• Demonstrated ability to develop and prepare use cases, functional specifications, and technical requirements
• Experience with Agile methodologies, Azure DevOps
• Strong consultative, advisory, negotiation, and facilitation skills
• Excellent written and verbal communications
• Proficiency in English language, including speaking, reading, and writing
• Ability to apply innovative thinking toward problem resolution
• Ability to handle sensitive information in a confidential manner
• Strong written and verbal communication
• Detail-oriented with excellent organizational and time management
• Ability to work in a fast-paced environment and manage multiple priorities
• Willingness to learn and take initiative
• Self-starter with the ability to work independently, collaboratively, and in a team environment
• Ability to work for extended periods of time while sitting or standing.
• Ability to use hands and fingers for extended periods of time.
• Ability to perform repetitive motions for extended periods of time.
• Ability to lift and move equipment up to 40 pounds.
Preferred:
• Experience in a manufacturing environment, preferred
Company:
Parker Hannifin is a diversified manufacturer of motion. Founded in 1918, the company is headquartered in Cleveland, Ohio, USA, with a team of 10001+ employees. The company is currently Public Company.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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