The Park At Oak Grove
Front Desk Concierge Part-Time
The Park At Oak Grove, Roanoke, Virginia, United States, 24000
**Job Title: Front Desk Concierge (Part-Time)**
**Location:** Roanoke, VA Assisted Living
**Reports To:** Business Office Manager
**Job Description:**
We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.
**Key Responsibilities:**
- **Front Desk Operations:** - Greet residents, families, and guests with a warm, friendly demeanor. - Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel. - Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.
- **Communication and Coordination:** - Assist residents with scheduling appointments, transportation needs, and activities. - Facilitate communication between residents, staff, and families. - Distribute mail and packages to residents, ensuring timely delivery.
- **Administrative Duties:** - Maintain accurate records, including visitor logs and appointment schedules. - Assist in the coordination of events and activities within the community. - Handle administrative tasks such as filing, data entry, and maintaining office supplies.
- **Resident Support:** - Provide assistance to residents with questions or concerns, ensuring they feel heard and valued. - Promote a sense of community by engaging residents and encouraging participation in social activities.
- **Safety and Security:** - Monitor entrance and exit activities to ensure the safety and security of residents and property. - Identify and report any concerns related to the health and safety of residents.
**Qualifications:**
- High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus. - Exceptional interpersonal and communication skills, with a genuine passion for working with seniors. - Ability to multitask and manage time efficiently in a fast-paced environment. - Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment. - Strong problem-solving abilities and a proactive approach to enhancing resident experience. - Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
**Physical Requirements:**
- Ability to sit, stand, and walk for extended periods of time. - Ability to lift and carry items up to 25 pounds if necessary.
**Benefits:**
- Competitive pay rate. - Flexible scheduling. - Opportunity to make a meaningful difference in the lives of residents. - Friendly and supportive work environment.
The Park Oak Grove is an equal opportunity employer and welcomes applicants from all backgrounds. #JoinUsInMakingADifference
JOB CODE: 1005473
**Job Description:**
We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.
**Key Responsibilities:**
- **Front Desk Operations:** - Greet residents, families, and guests with a warm, friendly demeanor. - Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel. - Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.
- **Communication and Coordination:** - Assist residents with scheduling appointments, transportation needs, and activities. - Facilitate communication between residents, staff, and families. - Distribute mail and packages to residents, ensuring timely delivery.
- **Administrative Duties:** - Maintain accurate records, including visitor logs and appointment schedules. - Assist in the coordination of events and activities within the community. - Handle administrative tasks such as filing, data entry, and maintaining office supplies.
- **Resident Support:** - Provide assistance to residents with questions or concerns, ensuring they feel heard and valued. - Promote a sense of community by engaging residents and encouraging participation in social activities.
- **Safety and Security:** - Monitor entrance and exit activities to ensure the safety and security of residents and property. - Identify and report any concerns related to the health and safety of residents.
**Qualifications:**
- High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus. - Exceptional interpersonal and communication skills, with a genuine passion for working with seniors. - Ability to multitask and manage time efficiently in a fast-paced environment. - Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment. - Strong problem-solving abilities and a proactive approach to enhancing resident experience. - Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
**Physical Requirements:**
- Ability to sit, stand, and walk for extended periods of time. - Ability to lift and carry items up to 25 pounds if necessary.
**Benefits:**
- Competitive pay rate. - Flexible scheduling. - Opportunity to make a meaningful difference in the lives of residents. - Friendly and supportive work environment.
The Park Oak Grove is an equal opportunity employer and welcomes applicants from all backgrounds. #JoinUsInMakingADifference
JOB CODE: 1005473