Lexima
Guest Services Representative Lead - WoodSpring Suites Sulphur - Lake Charles
Lexima, Sulphur, Louisiana, United States, 70665
WoodSpring Suites is looking for a Guest Services Representative Lead to direct and control the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to company and brand standards.
Responsibilities
Provides leadership to the team with ongoing training and coaching; leads by example. Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service. Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Collects payments, verifies and adjusts billing as directed by the GM. Keeps abreast of hotel policies concerning rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability and guests' accounts. Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, and posting payments to guest folios. Responds to guest comments, compliments, or complaints, referring customers to GM as necessary. Prepares housekeeping duty rosters for check-out and stay-over cleans. Inspects rooms and public areas to ensure expected health and safety standards for pest control. Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Maintains proficiency in all location computer and software systems. Responds to emergency situations. Washes and folds laundry. Provides support to housekeeping in guest rooms and public spaces as well as inspecting and stocking housekeeping carts for service preparedness as needed based on business demands.
Qualifications
Experience in hotel or a related field preferred. High school diploma or equivalent required. A minimum of 2 years of prior guest service experience required, in a hotel preferred. Strong interpersonal and communication skills. Basic computer knowledge (training provided on hotel systems). Friendly, cooperative manner and patience in dealing with customers and staff. Must be fluent in English. Must be able to pass a background check
Physical Requirements
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, and lifting. The employee must occasionally lift and/or move up to 25 pounds. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status
Responsibilities
Provides leadership to the team with ongoing training and coaching; leads by example. Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service. Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Collects payments, verifies and adjusts billing as directed by the GM. Keeps abreast of hotel policies concerning rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability and guests' accounts. Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, and posting payments to guest folios. Responds to guest comments, compliments, or complaints, referring customers to GM as necessary. Prepares housekeeping duty rosters for check-out and stay-over cleans. Inspects rooms and public areas to ensure expected health and safety standards for pest control. Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Maintains proficiency in all location computer and software systems. Responds to emergency situations. Washes and folds laundry. Provides support to housekeeping in guest rooms and public spaces as well as inspecting and stocking housekeeping carts for service preparedness as needed based on business demands.
Qualifications
Experience in hotel or a related field preferred. High school diploma or equivalent required. A minimum of 2 years of prior guest service experience required, in a hotel preferred. Strong interpersonal and communication skills. Basic computer knowledge (training provided on hotel systems). Friendly, cooperative manner and patience in dealing with customers and staff. Must be fluent in English. Must be able to pass a background check
Physical Requirements
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, and lifting. The employee must occasionally lift and/or move up to 25 pounds. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status