Abacus
Description: Under limited supervision, provides full account management support to business, commercial, industrial, national, and/or government customers. Coordinates and prioritizes daily workflow for account management team. Monitors work que(s) and department indicators to ensure team is meeting service levels, targets, and report transaction counts. Prepares reports and dashboards. Coordinates and prioritizes customer requests and complaints and interfaces with key stakeholders to include vendors and management to resolve issues. Makes recommendations for enhancements to business processes, metrics, tracking and departmental training needs. Assists in performing other customer support tasks such as escalated calls, enrollment, billing, invoicing, fulfillment, claims processing and resolution. Minimum of 3+ years of experience in relevant field (customer service, sales, customer accounting, claims and/or revenue recovery, etc). Requires high school diploma or equivalent and successful completion (pass) of clerical test. Enable Skills-Based Hiring No Furlough Notification ll NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. Worker Building Location DGN - NextEra DG Ops NY - 0000169085 Will driving be required as part of position duties/work? No Driving Record Validation For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. Additional Job Details (No Value) Will Per Diem and Mob/De-Mob expense types be available for this requisition? No If Per Diem is available, please indicate the maximum amount: N/ If Nuclear Business Unit: On-Boarding Note Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: cwp@nexteraenergy.com or 561-694-4761. Will the selected worker require unescorted badge access into Nuclear protected areas? No Is NERC CIP unescorted physical or cyber access required for this assignment? No Which NERC access is needed? N/ Is Federal Energy Regulatory Commission access required? No Shift Type Standard Shift (8-5) Total Hours 2,088.00 Estimated Additional Spend 0.000 % Estimated Expenses 0.000 % Attachment:Job Title: Business Analyst - BillingRequisition ID Posted NextEra / Gexa Energy, LP - (Warren NJ Office) At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative energy plans tailored to the diverse needs of businesses across multiple markets. If you are enthusiastic about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.Position Specific Description Business AnalystJob Overview Employees in this role are responsible for managing and maintaining accurate billing processes across multiple utility accounts. Key responsibilities include small to medium special projects, quantitative and qualitative research, process design and modification, and report development. The position involves cross-functional coordination with internal teams and external partners, resolving billing issues, processing adjustments, collections, and ensuring high-quality customer support for escalated billing concerns. Individuals in this role apply standardized tools and techniques.Job Duties & Responsibilities Conducts analyses and prepares reports that provide operational and/or technical support to business operations. Conducts quantitative and qualitative research to support billing timeliness/accuracy and small to medium special projects. Assists with process design and modification for continuous business improvement. Ability to communicate with customers, internal teams and external partners to resolve billing concerns and handle collections. Performs other job-related duties as assigned. Required Qualifications High School Grad I GED Bachelor's or Equivalent Experience Experience: 2+ years Preferred Qualifications Bachelor's Degree