Pyramid Consulting
Care Management Support Coordinator II
Pyramid Consulting, Mcallen, Texas, United States, 78501
Immediate need for a talented
Care Management Support Coordinator II.
This is a
06+months contract
opportunity with long-term potential and is located in
McAllen, TX(Remote).
Please review the job description below and contact me ASAP if you are interested.
Job ID:
25-82557
Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities Location:
Remote but source from McAllen, TX 78501. During training period 3-4 weeks in person. After that remote but may have to go back to McAllen office upon business needs All interactions with members are done telephonically. Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service May apply working knowledge of assigned health plan(s) activities and resources Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs Performs other duties as assigned Complies with all policies and standards" Health plan or business unit:
Daily Team huddles Team culture:
1x week team meetings Surrounding team & key projects: 1 on 1 monthly/ bi monthly Purpose of this team Reason for the request:
Training members that are transitioning ou Motivators for this need:
Attendance for first 90 days is crucial no PTO Any additional upcoming hiring needs?
No days of core training missed Outreach to member providing education and training to care givers and members for transition Inbound and outbound calls 30-245 min calls
Key Requirements and Technology Experience:
Key skills; Member outreach, member service, outbound calls Microsoft Office 1 year of medical experience , be adaptable with a changing past, fast-paced multitasking Bilingual (Spanish) required High call volume experience. Previous appointment scheduling experience Most recent position should be health care related call center, please state if position was contract on resume, position longevity, Sales experience highly preferred ability to make sale pitch to existing members, inbound call center preferred, High School Diploma or GED required. Daily metrics Monthly audits for calls and performance Call to call turnaround time
Our client is a leading
Healthcare Industry,
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof
Care Management Support Coordinator II.
This is a
06+months contract
opportunity with long-term potential and is located in
McAllen, TX(Remote).
Please review the job description below and contact me ASAP if you are interested.
Job ID:
25-82557
Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities Location:
Remote but source from McAllen, TX 78501. During training period 3-4 weeks in person. After that remote but may have to go back to McAllen office upon business needs All interactions with members are done telephonically. Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service May apply working knowledge of assigned health plan(s) activities and resources Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs Performs other duties as assigned Complies with all policies and standards" Health plan or business unit:
Daily Team huddles Team culture:
1x week team meetings Surrounding team & key projects: 1 on 1 monthly/ bi monthly Purpose of this team Reason for the request:
Training members that are transitioning ou Motivators for this need:
Attendance for first 90 days is crucial no PTO Any additional upcoming hiring needs?
No days of core training missed Outreach to member providing education and training to care givers and members for transition Inbound and outbound calls 30-245 min calls
Key Requirements and Technology Experience:
Key skills; Member outreach, member service, outbound calls Microsoft Office 1 year of medical experience , be adaptable with a changing past, fast-paced multitasking Bilingual (Spanish) required High call volume experience. Previous appointment scheduling experience Most recent position should be health care related call center, please state if position was contract on resume, position longevity, Sales experience highly preferred ability to make sale pitch to existing members, inbound call center preferred, High School Diploma or GED required. Daily metrics Monthly audits for calls and performance Call to call turnaround time
Our client is a leading
Healthcare Industry,
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof