Insight Global
Remote Director of Software Training
Insight Global, Brentwood, Tennessee, United States, 37027
Director Of Software Training
Insight Global's client is a growing company that provides compassionate care to individuals with intellectual and mental health disabilities. They are committed to delivering specialized services to our community and are currently expanding their technological capabilities and so we are seeking a talented Director of Software Training to join their team. This role offers the opportunity to work in a dynamic environment, contributing to cutting-edge data solutions that drive our mission forward. The Senior Manager / Director of IT Training is responsible for developing and executing the organizations technology training strategy, ensuring successful adoption of enterprise applications across clinical, operational, and administrative teams. This role has a dual reporting relationship directly to the CIO and in close alignment with the VP of Training leveraging the enterprise training teams resources, methodologies, and tools to create, deliver, and enforce effective training plans. The position works closely with Application Teams to understand system build and configuration, validates training content with IT, and partners with Operational Leadership to determine the right delivery methods, cadence, and timing. The role holds audiences accountable for training completion and proficiency, ensuring technology investments translate into operational value. Key Responsibilities: Strategy & Leadership: Develop and own the IT training strategy for all enterprise technology platforms, including EHR, eMAR, CRM, ERP, HCM, and Symplr Quality/Compliance tools. Align IT training initiatives with the enterprise training strategy led by the VP of Training, leveraging existing training resources and tools. Integrate training plans into technology roadmaps, project plans, and change management efforts. Collaboration & Content Development: Partner with Application Teams to understand system workflows, configuration decisions, security roles, and functional capabilities. Coordinate with the VP of Trainings team to design audience-specific learning paths using the Dayforce LMS and other delivery methods. Validate all IT-related training content with system owners and technical SMEs to ensure accuracy and alignment with configured workflows. Develop standard training templates and content guidelines to ensure consistent, maintainable materials across platforms. Delivery & Adoption: Partner with Operational Leaders to determine the best delivery methods (in-person, virtual, eLearning, job aids), cadence, and timing to fit operational schedules. Drive execution of training plans in partnership with the enterprise training team and monitor adoption and proficiency. Implement accountability measures, including tracking, reporting, and escalation for non-completion or skill gaps. Measurement & Continuous Improvement: Establish metrics to measure training effectiveness, adoption rates, and post-training performance improvement. Regularly review feedback from learners, leadership, and IT to refine training content and delivery methods. Stay current on emerging training technologies, adult learning best practices, and industry trends in healthcare IT adoption. Key Competencies: Strategic Planning & Execution Stakeholder Influence & Collaboration Technical & Operational Acumen Communication & Facilitation Skills Accountability & Results Orientation We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
Insight Global's client is a growing company that provides compassionate care to individuals with intellectual and mental health disabilities. They are committed to delivering specialized services to our community and are currently expanding their technological capabilities and so we are seeking a talented Director of Software Training to join their team. This role offers the opportunity to work in a dynamic environment, contributing to cutting-edge data solutions that drive our mission forward. The Senior Manager / Director of IT Training is responsible for developing and executing the organizations technology training strategy, ensuring successful adoption of enterprise applications across clinical, operational, and administrative teams. This role has a dual reporting relationship directly to the CIO and in close alignment with the VP of Training leveraging the enterprise training teams resources, methodologies, and tools to create, deliver, and enforce effective training plans. The position works closely with Application Teams to understand system build and configuration, validates training content with IT, and partners with Operational Leadership to determine the right delivery methods, cadence, and timing. The role holds audiences accountable for training completion and proficiency, ensuring technology investments translate into operational value. Key Responsibilities: Strategy & Leadership: Develop and own the IT training strategy for all enterprise technology platforms, including EHR, eMAR, CRM, ERP, HCM, and Symplr Quality/Compliance tools. Align IT training initiatives with the enterprise training strategy led by the VP of Training, leveraging existing training resources and tools. Integrate training plans into technology roadmaps, project plans, and change management efforts. Collaboration & Content Development: Partner with Application Teams to understand system workflows, configuration decisions, security roles, and functional capabilities. Coordinate with the VP of Trainings team to design audience-specific learning paths using the Dayforce LMS and other delivery methods. Validate all IT-related training content with system owners and technical SMEs to ensure accuracy and alignment with configured workflows. Develop standard training templates and content guidelines to ensure consistent, maintainable materials across platforms. Delivery & Adoption: Partner with Operational Leaders to determine the best delivery methods (in-person, virtual, eLearning, job aids), cadence, and timing to fit operational schedules. Drive execution of training plans in partnership with the enterprise training team and monitor adoption and proficiency. Implement accountability measures, including tracking, reporting, and escalation for non-completion or skill gaps. Measurement & Continuous Improvement: Establish metrics to measure training effectiveness, adoption rates, and post-training performance improvement. Regularly review feedback from learners, leadership, and IT to refine training content and delivery methods. Stay current on emerging training technologies, adult learning best practices, and industry trends in healthcare IT adoption. Key Competencies: Strategic Planning & Execution Stakeholder Influence & Collaboration Technical & Operational Acumen Communication & Facilitation Skills Accountability & Results Orientation We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.