Cox Enterprises
Customer Care Specialist I (Manheim)
Cox Enterprises, Matteson, Illinois, United States, 60443
Customer Care Specialist I
Cox Automotive, located in Matteson, IL, is seeking a Customer Care Specialist I for a full-time position. This role offers a hybrid work option, allowing for part-time remote work. The day shift is preferred, with a compensation range of $17.79 to $26.63 per hour. This position may include additional compensation such as commission and/or an incentive program. Job Description: General Responsibilities: Partner with all parties to inform them of the status of open issues and work closely with escalation partners to identify, document, and monitor exceptions to standard processes. Maintain relationships with existing customers by consulting with dealers and educating them about Manheim and ancillary partners. Identify, assess, and resolve issues, determining who needs communication on these issues, including central functions such as IT or Product. Work across other departments to train on resolving different client issues. Provide responsive, timely telephone, chat, and email support, acting as a single point-of-contact for issues from identification through resolution. Oversee and monitor the resolution of all problems, regardless of delegation to other departments. Qualifications: Minimum: High School Diploma/GED Generally less than 2 years of experience Preferred: Minimum of 2 years of call center and/or client interfacing experience Ability to multi-task and prioritize Understand foundational levels of computers and technology, internet, email Excellent oral and written communications skills, particularly in a phone or email context Experience working in a contact center metrics-driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Drug Testing: To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, and/or in company vehicles is prohibited. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Cox Automotive, located in Matteson, IL, is seeking a Customer Care Specialist I for a full-time position. This role offers a hybrid work option, allowing for part-time remote work. The day shift is preferred, with a compensation range of $17.79 to $26.63 per hour. This position may include additional compensation such as commission and/or an incentive program. Job Description: General Responsibilities: Partner with all parties to inform them of the status of open issues and work closely with escalation partners to identify, document, and monitor exceptions to standard processes. Maintain relationships with existing customers by consulting with dealers and educating them about Manheim and ancillary partners. Identify, assess, and resolve issues, determining who needs communication on these issues, including central functions such as IT or Product. Work across other departments to train on resolving different client issues. Provide responsive, timely telephone, chat, and email support, acting as a single point-of-contact for issues from identification through resolution. Oversee and monitor the resolution of all problems, regardless of delegation to other departments. Qualifications: Minimum: High School Diploma/GED Generally less than 2 years of experience Preferred: Minimum of 2 years of call center and/or client interfacing experience Ability to multi-task and prioritize Understand foundational levels of computers and technology, internet, email Excellent oral and written communications skills, particularly in a phone or email context Experience working in a contact center metrics-driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Drug Testing: To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, and/or in company vehicles is prohibited. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.