Cooper University Health Care
Patient Access Navigator II
Cooper University Health Care, Cherry Hill, New Jersey, United States, 08002
Job Title
Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment. Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1. Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position. Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills. Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly. Must have excellent time management and organizational skills. Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook. Knowledge of EPIC systems a plus. Must be able to work varied hours/shifts as business needs change and evolve. Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse. Bilingual skills are a plus. Experience Required
1
2 years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment. Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office. Education Requirements
High School diploma or equivalent required. Salary Min ($)
USD $20.00 Salary Max ($)
USD $30.00
Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment. Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1. Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position. Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills. Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly. Must have excellent time management and organizational skills. Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook. Knowledge of EPIC systems a plus. Must be able to work varied hours/shifts as business needs change and evolve. Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse. Bilingual skills are a plus. Experience Required
1
2 years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment. Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office. Education Requirements
High School diploma or equivalent required. Salary Min ($)
USD $20.00 Salary Max ($)
USD $30.00