Ultimate Heating & Air Inc
Join Our Team at Ultimate Heating and Air in Meridian, ID!
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Ultimate Heating and Air , with over 30 years of excellence in the HVAC industry, you'll join a supportive, close-knit team where your contributions are valued, and growth opportunities abound. We're committed to fostering your success and providing a work environment that prioritizes professional development, recognition, and a strong sense of teamwork.
What We Offer
Competitive Compensation & Benefits: 401(k) match Health, dental, and vision insurance Health Savings Account (HSA) Paid time off (PTO) and paid holidays Employee Assistance Program (EAP) Referral program Professional Development:
Technical, customer service, and safety training (including CPR certification) Vendor-sponsored certifications Leadership development opportunities Employee Support & Recognition:
Flexible time-off requests with 48 hours' notice Employee recognition programs Position: Customer Service Representative
Job Purpose: Deliver outstanding customer service by assisting clients with inquiries, scheduling, and follow-ups. Represent
Ultimate Heating and Air
as a key contact point for customer satisfaction, while ensuring service technicians are effectively supported.
Key Responsibilities:
Answer customer calls and respond to inquiries with professionalism and efficiency. Schedule service appointments and coordinate dispatching for service technicians. Maintain detailed records of customer interactions, service requests, and resolutions. Communicate effectively with service technicians to ensure timely and accurate service delivery. Assist with follow-ups, including confirming appointments and addressing customer feedback. Manage customer accounts, update contact information, and process payments. Resolve customer concerns promptly, ensuring a positive resolution and satisfaction. Monitor and adhere to call center performance metrics, including response time, resolution time, and customer satisfaction scores. Job Requirements:
Prior or a related field. Proficiency with Service Titan software is a must. Familiarity with call center operations and understanding of metrics (e.g., call handling time, customer satisfaction) is a plus. Excellent verbal and written communication skills. Ability to handle multiple tasks in a fast-paced environment. Strong problem-solving skills and a customer-focused mindset. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook). Positive, professional demeanor and willingness to adapt to team needs. Join Ultimate Heating and Air today and become an integral part of our team, delivering exceptional service to our valued customers!
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift:
8 hour shift Day shift
Work Location: In person
At
Ultimate Heating and Air , with over 30 years of excellence in the HVAC industry, you'll join a supportive, close-knit team where your contributions are valued, and growth opportunities abound. We're committed to fostering your success and providing a work environment that prioritizes professional development, recognition, and a strong sense of teamwork.
What We Offer
Competitive Compensation & Benefits: 401(k) match Health, dental, and vision insurance Health Savings Account (HSA) Paid time off (PTO) and paid holidays Employee Assistance Program (EAP) Referral program Professional Development:
Technical, customer service, and safety training (including CPR certification) Vendor-sponsored certifications Leadership development opportunities Employee Support & Recognition:
Flexible time-off requests with 48 hours' notice Employee recognition programs Position: Customer Service Representative
Job Purpose: Deliver outstanding customer service by assisting clients with inquiries, scheduling, and follow-ups. Represent
Ultimate Heating and Air
as a key contact point for customer satisfaction, while ensuring service technicians are effectively supported.
Key Responsibilities:
Answer customer calls and respond to inquiries with professionalism and efficiency. Schedule service appointments and coordinate dispatching for service technicians. Maintain detailed records of customer interactions, service requests, and resolutions. Communicate effectively with service technicians to ensure timely and accurate service delivery. Assist with follow-ups, including confirming appointments and addressing customer feedback. Manage customer accounts, update contact information, and process payments. Resolve customer concerns promptly, ensuring a positive resolution and satisfaction. Monitor and adhere to call center performance metrics, including response time, resolution time, and customer satisfaction scores. Job Requirements:
Prior or a related field. Proficiency with Service Titan software is a must. Familiarity with call center operations and understanding of metrics (e.g., call handling time, customer satisfaction) is a plus. Excellent verbal and written communication skills. Ability to handle multiple tasks in a fast-paced environment. Strong problem-solving skills and a customer-focused mindset. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook). Positive, professional demeanor and willingness to adapt to team needs. Join Ultimate Heating and Air today and become an integral part of our team, delivering exceptional service to our valued customers!
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift:
8 hour shift Day shift
Work Location: In person