Seminole Hard Rock
Network Administrator Level III
The Network Administrator Level III provides high-level network engineering design, installation, and support expertise across the full lifecycle of systems, services, and solutions supported by the Corporate Information Technology team at Seminole Hard Rock Support Services. The primary focus will be on LAN, WAN, SD-WAN for on and off-premise environments, along with wireless, firewall, internet connectivity, and VPN to a lesser extent. The position requires strong problem-solving, analytical, and communication skills, as well as deep knowledge of the technologies used.
The engineer will serve as a Subject Matter Expert (SME) for the Network team in an environment that fosters cross-training and voluntary knowledge transfer.
Responsibilities
Configuration and implementation of network systems and applications.
Troubleshooting, maintenance, and support of LAN / WAN / Wireless / Firewall / Voice systems.
Monitoring system performance and recommending adjustments to ensure maximum system availability and performance levels.
Participating in internal and business partner meetings.
Providing after-hours on-call support and incident management.
Following service level agreements (SLAs) to align with operational performance goals.
Designing, developing, deploying, and administering enterprise collaboration services.
Collaborating with other network team members to support projects, sometimes taking a lead role.
Participating in product evaluations, systems testing, certification, and product lifecycle management.
Providing guidance and mentorship to team members.
Travel up to 30% as required.
Qualifications
Broad knowledge of networking and telecommunications.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration skills.
Ability to work independently and as part of a team.
Strong analytical and technical skills.
Experience with Cisco, HPE / Aruba, Palo Alto, and VeloCloud.
Knowledge of network protocols, architecture, and security.
Experience with system maintenance, including change management and on-call support.
Understanding of service level agreements (SLAs) and operational performance goals.
Ability to provide SME troubleshooting support and handle moves, adds, and changes for enterprise voice systems.
Soft Skills
Strong communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong problem-solving and analytical skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Strong customer service orientation.
Adaptability to changing priorities and deadlines.
Leadership and mentorship capabilities.
Ability to guide and support less experienced colleagues.
Technical Skills
Cisco LAN Switching with Nexus and Catalyst products.
Hands-on configuration experience in Cisco CLI, Velo Cloud SD-WAN, Palo Alto Firewalls, and Wireless Controllers.
Proficiency in configuring and following standards for network protocols, architecture, and security.
Experience with system maintenance, change management, and on-call support.
Knowledge of SLAs and operational performance metrics.
Proficiency with applications like NetBox, SolarWinds, Nexus Dashboard, Gluware, and Aruba Central.
Experience with troubleshooting tools and methods.
Experience with ServiceNow ticketing and time-tracking solutions.
Hands-on configuration of Cisco Session Border Controllers.
Preferred Certifications
Cisco CCIE in Routing/Switching or Data Center
Cisco CCNP Routing/Switching
Cisco CCNA Routing and Switching
Major Firewall certifications like Palo Alto.
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