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Puttshack

Assistant Director of Operations

Puttshack, Miami

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Position Overview
Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack venue location. This role will have oversight of a multi-faceted, high volume, full-service bar & restaurant and event space, with multiple tech-enabled miniature golf courses. As the ADO, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services that adhere to the company's standards and values.

Position Overview
Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack venue location. This role will have oversight of a multi-faceted, high volume, full-service bar & restaurant and event space, with multiple tech-enabled miniature golf courses. As the ADO, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services that adhere to the company's standards and values.
Key Responsibilities

  • Operational Leadership:
    • Oversee day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
    • Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
    • Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
    • Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
    • Responsible for tracking, storing, purchasing, and invoicing of small wares, food, liquor, and other inventory.
  • Team Development and Management:
    • Hire, train, and develop a team of salaried and hourly associates
    • Partner with DO and Talent Acquisition to maintain proper staffing levels
    • Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs
    • Create and manage associate schedules using weekly and daily forecasts.
    • Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
    • Drive accountability and consistency by providing constructive coaching and feedback.
  • Guest Experience:
    • Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
    • Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and work with DO to implement improvements based on insights.
    • Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.
  • Compliance and Safety:
    • Ensure all locations comply with health and safety regulations within a food & beverage environment,
    • Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and employees.
    • Address and resolve any operational or safety issues promptly.
    • Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.
Required Skills And Experience
  • Minimum of 7 years of experience within a high-volume food & beverage, hospitality, and/or social entertainment venue with $6MM+ in sales, including at least 4 years of experience serving in a management level role leading departments and responsible for leading and developing a team.
  • Proven track record of driving operational excellence and achieving financial targets.
  • Strong knowledge and understanding of food & beverage operations, including full-service from-scratch kitchen and bar.
  • Strong leadership skills with the ability to motivate and manage a diverse team, with a passion for teaching and training.
  • Excellent communication and interpersonal skills.
  • Tech savvy and willingness to learn new systems and tools.
  • Flexible and adaptable to change.
  • Flexible availability to work evenings, weekends, and holidays, as well as occasional travel.
  • This position must pass a post-offer background check
Preferred Skills And Experience
  • Experience within a high-growth start-up, including building and implementing SOPS, programs, and policies from scratch.
  • Experience with managing and executing Beverage Programs and oversight of Beverage operations, programs and processes for full-service restaurants
  • SERV safe or Department of Health certification a plus
  • Bachelor's degree in related field, hospitality or business management preferred
Physical Requirements
  • Physical activities on a continuous basis, frequent use of telephone/video conferencing and write or use a keyboard to communicate through written means.
  • Frequent walking, bending, sitting, and occasional lifting up to 40 lbs. may be required.
  • The noise level in the work environment is typically moderate to high.
  • The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions and responsibilities of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Hospitality

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