Broadview Federal Credit Union
Director, Regional Branch Experience
Broadview Federal Credit Union, Syracuse, New York, United States
Join to apply for the
Director, Regional Branch Experience
role at
Broadview Federal Credit Union 11 hours ago Be among the first 25 applicants Join to apply for the
Director, Regional Branch Experience
role at
Broadview Federal Credit Union If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Summary of Role:
As a Director, Regional Branch Experience, you will serve as the face of Broadview in the community, balancing hospitality with operational excellence. You’ll cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview’s long-term growth.
Essential Responsibilities:
Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences. Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards. Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning. Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement. Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty. Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support. Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction. Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.
Minimum Job Qualifications:
Associates degree from an accredited institution or equivalent combination of experience and education. 5–7 years of progressive leadership experience, including direct branch management 3-5 years of sales and service experience; financial services industry experience preferred Track record of leading high-performing teams in a service-driven environment Strong business acumen with comfort in performance metrics, technology, and operational oversight Proven ability to lead teams through change and deliver strong performance outcomes Commitment to hospitality, community engagement, and employee experience Strategic mindset with the ability to connect vision to execution Ability to travel throughout the assigned region
Compensation:
$97,000 - $120,000, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity ,
or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at Broadview Federal Credit Union by 2x Get notified about new Regional Director jobs in
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Director, Regional Branch Experience
role at
Broadview Federal Credit Union 11 hours ago Be among the first 25 applicants Join to apply for the
Director, Regional Branch Experience
role at
Broadview Federal Credit Union If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Summary of Role:
As a Director, Regional Branch Experience, you will serve as the face of Broadview in the community, balancing hospitality with operational excellence. You’ll cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview’s long-term growth.
Essential Responsibilities:
Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences. Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards. Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning. Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement. Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty. Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support. Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction. Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.
Minimum Job Qualifications:
Associates degree from an accredited institution or equivalent combination of experience and education. 5–7 years of progressive leadership experience, including direct branch management 3-5 years of sales and service experience; financial services industry experience preferred Track record of leading high-performing teams in a service-driven environment Strong business acumen with comfort in performance metrics, technology, and operational oversight Proven ability to lead teams through change and deliver strong performance outcomes Commitment to hospitality, community engagement, and employee experience Strategic mindset with the ability to connect vision to execution Ability to travel throughout the assigned region
Compensation:
$97,000 - $120,000, plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity ,
or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Referrals increase your chances of interviewing at Broadview Federal Credit Union by 2x Get notified about new Regional Director jobs in
Syracuse, NY . Syracuse, NY $150,000.00-$200,000.00 3 weeks ago Regional Sales Director (Remote-based role)
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Syracuse, NY $80,000.00-$100,000.00 3 weeks ago East Syracuse, NY $150,000.00-$180,000.00 18 hours ago Syracuse, NY $218,371.00-$360,311.00 1 day ago Director, Commercial Operations - Northeast
Syracuse, NY $98,800.00-$135,750.00 1 month ago Clinical Specialist (CS), Endoscopy - PULM/GI (Upstate NY)
Syracuse, NY $100,000.00-$135,000.00 4 weeks ago Assistant Vice President for Information Technology for Infrastructure Services
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Syracuse, NY $130,000.00-$224,250.00 11 hours ago District Manager, Immunology Rheumatology, Upstate New York (Albany / Syracuse / Buffalo, NY) - Janssen Biotech, Inc.
Syracuse, NY $130,000.00-$224,250.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr