Mail Center Processing Associate

21 hours ago Be among the first 25 applicants About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Health & Wellness We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short-term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty. Job Description Customer Service Associate – Mail Center Associate Responsibilities Inbound/Outbound Mail Center processing and delivery Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Demonstrate flexibility in satisfying customer demands in a high volume, production environment Consistently adhere to business procedure guidelines Adhere to all safety procedures Take direction from supervisor or site manager Maintain all logs and reporting documentation; attention to detail Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.) Handle time-sensitive material like confidential, urgent packages Perform other tasks as assigned Provide backfill when needed Enter information daily into spreadsheets Identify charges and match Minimum Requirements Minimum of 6 months customer service related experience High school diploma or equivalent (GED) required Keyboarding and Windows environment PC skills required (Word, Excel, and PowerPoint preferred) Excellent communication skills both verbal and written Willingness and availability to work additional hours if assigned Ability to effectively work individually or in a team environment Competency in performing multiple functional tasks Ability to meet employer's attendance policy EEO Statement Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable laws.

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