IT SYSTEM SUPPORT

Job Description · The core function is to support technology related operations of the company. · Provide L1 and L2 support to end users, training and guidance included. · Maintain systems in a virtualized environment including checking of batch jobs, scripts, scheduled tasks and regular housekeeping. · Diagnose, troubleshoot and resolve system, network and security issues. · Perform query jobs, generate data statistics and report. · Maintaining clear documentation of the infrastructure and procedures. · Involved in the requirements gathering, analysis, system integration test and user acceptance testing. · Lead initiatives to reduce energy consumption and improve IT sustainability (e.g., virtualization, cloud migration, e-waste management). · Evaluate and recommend green IT practices and energy-efficient hardware. · Assist in ad-hoc projects and perform any other duties that are assigned from time to time. Requirements · Diploma/Degree in Computer Science, IT, or related field. · Experience in L1/L2 Support: Troubleshooting hardware/software (Windows/macOS, Office 365, VPN, printers). · Cloud Systems: Familiarity with cloud system (migration, cost optimization). · Experience in virtualization/cloud migration to reduce energy use. · Ability to train non-tech staff on cloud tools/processes. · Able to travel to multiple work locations.

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