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MedStar Health

Senior Instructional Designer/ Trainer III

MedStar Health, Minnetonka, Minnesota, United States, 55345

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Description

The Senior Sales Trainer is responsible for designing, implementing, and evaluating training programs for Medica's direct-to-consumer national sales team. This role creates and delivers training programs that prepare the team to provide the best possible service to consumers and business partners. The ideal candidate is a highly motivated individual who can assess business needs and develop content that drives results. Performs other duties as assigned.

Key Accountabilities:

New Employee Onboarding

Assess team needs and develop onboarding program for new employees joining the National Sales Team

Provide an overview of Medica's consumer product offerings - Medicare, Individual + Family (IFB) and Medicaid

Develop training materials for systems utilized by the team, including CRM systems, Connecture, Broker Tracking System, Broker Client View, etc.

Lead general trainings, including Welcome to Medica, Medicare 101, ACA 101, etc.

Inside Sales Training

Schedule and lead multi-week training sessions for new Inside Sales team members

Provide continual training support to the Inside Sales team, as needed

Support documentation of team resources

Implement training program to help enhance Medicare Star ratings

Identify training opportunities to increase sales performance, as needed

Broker Experience Training

Schedule and lead multi-week training sessions for new Broker Experience team members

Provide continual training support to the Broker Experience team, as needed

Support documentation of team resources

New Technology Rollout

Lead training for rollout of new technologies

Serve as the training lead for the implementation of Salesforce

Develop training documentation for new technologies

Misc. Training

Facilitate annual new product training sessions, in partnership with Sales Enablement team

Coordinate ad hoc trainings as needed

Continually assess team development and respond with training opportunities

Perform other duties as assigned

Required Qualifications:

Bachelor's degree or equivalent experience in related field

5 years of work experience beyond degree

Skills and Experience:

Healthcare product knowledge

Experience with virtual training platforms

Experience writing and developing content for diverse platforms

Ability to work independently and within a team

Excellent written and verbal communication skills

Ability to work in an environment that is constantly changing, at times with minimal supervision

Proficiency in Microsoft Suite

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary range for this position is $61,500 - $105,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the

Know Your Rights

notice from the Department of Labor.

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