HCL SINGAPORE PTE. LTD.
Background
As a member of the Network support team, the candidate will provide on-site
hands and eyes
support for end-users, 3rd party vendors and IT support groups. Hands and eyes support include but is not limited to physical support (deploy, rack, stack, patch, cable) for IMACs, upgrades, device commissioning and decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting and lights-on verification, reboot/power cycle etc. Responsibilities: · Independently perform data center/server room/IT room facilities management operations for Hands and Feet administration · Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support, changes, upgrades, commissioning and Decommissioning activities · Rack cabling, clean cable routing and cable management within racks · Support for Component upgrades, swaps, change-out, Lights-on verification, reboots · Knowledge of Windows servers 2016, 2019 and troubleshooting knowledge for server issues. · Can handle server monitoring & maintenance using tools like SolarWinds, and HP-OM to monitor server health and performance. · Server Patch & Update Management. Can execute planned programs for virus updates, service packs, and system patches · Virtualization & Backup: Support virtualization platforms and backup technologies like Symantec and VEEAM. · Understand the installed infrastructure design · Mount, remove and maintain multiple commercial grade access points in the plant area. · Proactively work on potential impact on business services in the case of infrastructure issues/outages. · Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system · Maintain infrastructure facilities including hardware equipment, cabling/patching and IT rooms in a clean, secure and proper operating state to eliminate disruptions in service · Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return Merchandise Authorization (RMA) · Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs · Data center logistics, assisting with shipping, provisioning and decommissioning processes · Assist with asset and inventory management of hardware and data center supplies · Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility managements providers · Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs · Participate and support SWAT team activities in response to Incident/problem resolution · Participate in Change Review Board (CRB) meetings to support change activities · Work with appropriate team in developing appropriate communications to end-users, on planned/unplanned outages. · Perform required backup media handling support · Provide rollout and implementation support for projects, new technology programs including capacity management, device replacement, remediation and retirement activities. · Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities – both drill/exercise and real events. · Provide assistance (e.g. temporary network setup) for plants and refineries special activities (e.g. turnaround), operational events and special business activities. · Provide support at CoLo locations & emergency response (on-call) support to system outages Requirements: · Diploma/Degree in Computer Science, Information Technology, or related fields · CCNA Certification · Active Directory, PowerShell scripting, Endpoint management, VPN, VoIP, and network protocols (TCP/IP, LAN/WAN, DNS) · Hands-on experience working in a data center environment working with physical servers/network equipment. · Must be available on all the days as site. No provision of work from home in the profile. · Ability to be on your feet all day, weekend work as well as for on-call support (as & when required) · Ability to lift heavy equipment’s within datacenter · Demonstrate ownership and responsibility to assignments · Enough expertise to identify and recommend changes/improvements to the process and infrastructure design · Show adaptability and flexibility in work to suit business requirements · Understanding to Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents · Customer experience - CSAT focused with Customer is #1 Attitude · Ability to work in cross-functional teams Working location: Jurong Island Working hours: 7:30 AM to 5:00 PM SGT. (Should board office shuttle at 6:30 AM) The shuttle leaves from Boon Lay, Jurong East, and Ang Mo Kio at 6:30 AM
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hands and eyes
support for end-users, 3rd party vendors and IT support groups. Hands and eyes support include but is not limited to physical support (deploy, rack, stack, patch, cable) for IMACs, upgrades, device commissioning and decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting and lights-on verification, reboot/power cycle etc. Responsibilities: · Independently perform data center/server room/IT room facilities management operations for Hands and Feet administration · Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support, changes, upgrades, commissioning and Decommissioning activities · Rack cabling, clean cable routing and cable management within racks · Support for Component upgrades, swaps, change-out, Lights-on verification, reboots · Knowledge of Windows servers 2016, 2019 and troubleshooting knowledge for server issues. · Can handle server monitoring & maintenance using tools like SolarWinds, and HP-OM to monitor server health and performance. · Server Patch & Update Management. Can execute planned programs for virus updates, service packs, and system patches · Virtualization & Backup: Support virtualization platforms and backup technologies like Symantec and VEEAM. · Understand the installed infrastructure design · Mount, remove and maintain multiple commercial grade access points in the plant area. · Proactively work on potential impact on business services in the case of infrastructure issues/outages. · Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system · Maintain infrastructure facilities including hardware equipment, cabling/patching and IT rooms in a clean, secure and proper operating state to eliminate disruptions in service · Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return Merchandise Authorization (RMA) · Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs · Data center logistics, assisting with shipping, provisioning and decommissioning processes · Assist with asset and inventory management of hardware and data center supplies · Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility managements providers · Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs · Participate and support SWAT team activities in response to Incident/problem resolution · Participate in Change Review Board (CRB) meetings to support change activities · Work with appropriate team in developing appropriate communications to end-users, on planned/unplanned outages. · Perform required backup media handling support · Provide rollout and implementation support for projects, new technology programs including capacity management, device replacement, remediation and retirement activities. · Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities – both drill/exercise and real events. · Provide assistance (e.g. temporary network setup) for plants and refineries special activities (e.g. turnaround), operational events and special business activities. · Provide support at CoLo locations & emergency response (on-call) support to system outages Requirements: · Diploma/Degree in Computer Science, Information Technology, or related fields · CCNA Certification · Active Directory, PowerShell scripting, Endpoint management, VPN, VoIP, and network protocols (TCP/IP, LAN/WAN, DNS) · Hands-on experience working in a data center environment working with physical servers/network equipment. · Must be available on all the days as site. No provision of work from home in the profile. · Ability to be on your feet all day, weekend work as well as for on-call support (as & when required) · Ability to lift heavy equipment’s within datacenter · Demonstrate ownership and responsibility to assignments · Enough expertise to identify and recommend changes/improvements to the process and infrastructure design · Show adaptability and flexibility in work to suit business requirements · Understanding to Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents · Customer experience - CSAT focused with Customer is #1 Attitude · Ability to work in cross-functional teams Working location: Jurong Island Working hours: 7:30 AM to 5:00 PM SGT. (Should board office shuttle at 6:30 AM) The shuttle leaves from Boon Lay, Jurong East, and Ang Mo Kio at 6:30 AM
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