Roche Holdings Inc.
Field Engineering Specialist - Washington DC
Roche Holdings Inc., Washington, District of Columbia, us, 20022
At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Creating a healthier future drives us to innovate and advance science, ensuring access to healthcare for all. Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products, offering exciting career prospects for those passionate about making a significant impact on patient care. This role supports our Core Lab business, which plays a critical role in delivering accurate, timely diagnostic results that empower healthcare providers to make informed decisions and improve patient outcomes. The Opportunity:
As a Field Engineering Specialist at Roche Support Network, you will: Showcase your expertise in technical repair for Roche-assigned product lines. Provide valuable service to laboratory customers in your assigned territory. Offer routine technical support, on-site service, and repair of Roche products. Serve as a customer contact for technical and service-related issues and perform preventative maintenance. Diagnose and resolve mechanical, hardware, software, and system failures. Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
This field-based role requires daily travel and up to 50% overnight travel. Ideally, candidates reside within 25 miles of Washington, DC. Who You Are: High school diploma and 2 years of technical school, military training, or equivalent work experience. 5 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a Bachelor's degree in Biomedical, Mechanical, Electrical Engineering, Chemistry, or related field plus 1-2 years of experience. Successfully trained or certified as per RD Services Leadership and policy. Ability to travel, including overnight stays, is required.
Preferred Qualifications:
8+ years of experience or a relevant Bachelor's degree plus 4+ years of experience. Advanced knowledge of electronics, electro-mechanical systems, IT, and chemistry. Ability to serve as an internal technical resource, support after hours and on weekends/holidays, and maintain strong customer relationships.
Relocation benefits are not available for this position. The salary range for this position based in Washington, DC is $68,900 - $127,900 USD, with actual pay based on experience and other factors. A discretionary bonus may be available, and benefits are detailed at the provided link. Who we are
With over 100,000 employees globally, Roche is dedicated to advancing science and ensuring access to healthcare. Our efforts have resulted in millions of treatments and billions of tests, empowering us to explore new possibilities and deliver impactful healthcare solutions. Let's build a healthier future, together. Roche is an equal opportunity employer, committed to diversity and inclusion. We prohibit unlawful discrimination and provide accommodations for applicants with disabilities upon request. #J-18808-Ljbffr
Creating a healthier future drives us to innovate and advance science, ensuring access to healthcare for all. Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products, offering exciting career prospects for those passionate about making a significant impact on patient care. This role supports our Core Lab business, which plays a critical role in delivering accurate, timely diagnostic results that empower healthcare providers to make informed decisions and improve patient outcomes. The Opportunity:
As a Field Engineering Specialist at Roche Support Network, you will: Showcase your expertise in technical repair for Roche-assigned product lines. Provide valuable service to laboratory customers in your assigned territory. Offer routine technical support, on-site service, and repair of Roche products. Serve as a customer contact for technical and service-related issues and perform preventative maintenance. Diagnose and resolve mechanical, hardware, software, and system failures. Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
This field-based role requires daily travel and up to 50% overnight travel. Ideally, candidates reside within 25 miles of Washington, DC. Who You Are: High school diploma and 2 years of technical school, military training, or equivalent work experience. 5 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a Bachelor's degree in Biomedical, Mechanical, Electrical Engineering, Chemistry, or related field plus 1-2 years of experience. Successfully trained or certified as per RD Services Leadership and policy. Ability to travel, including overnight stays, is required.
Preferred Qualifications:
8+ years of experience or a relevant Bachelor's degree plus 4+ years of experience. Advanced knowledge of electronics, electro-mechanical systems, IT, and chemistry. Ability to serve as an internal technical resource, support after hours and on weekends/holidays, and maintain strong customer relationships.
Relocation benefits are not available for this position. The salary range for this position based in Washington, DC is $68,900 - $127,900 USD, with actual pay based on experience and other factors. A discretionary bonus may be available, and benefits are detailed at the provided link. Who we are
With over 100,000 employees globally, Roche is dedicated to advancing science and ensuring access to healthcare. Our efforts have resulted in millions of treatments and billions of tests, empowering us to explore new possibilities and deliver impactful healthcare solutions. Let's build a healthier future, together. Roche is an equal opportunity employer, committed to diversity and inclusion. We prohibit unlawful discrimination and provide accommodations for applicants with disabilities upon request. #J-18808-Ljbffr