APLA Health
2 days ago Be among the first 25 applicants
Position Summary
Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. Assist patients with checking in and registration in new online system answering questions as needed. Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. Checks/verifies patient's insurance eligibility/sliding fee status prior to and at each visit. Communicates appointment changes to patients and staff. Comfort patients by anticipating patients' anxieties; answering patients' questions and/or referring them to the appropriate clinical staff. Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc. Ensure that the waiting area is maintained neat and well organized. Learn and promote APLA Health's services, facilities, and programs and be able to direct patients/guests accordingly. Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. Understand and comply with OSHA and other regulatory requirements. Assist in orientation of new personnel as directed. Work as a contributing team member and act in a professional and respectful manner at all times. Comply with all standard operating policies and protocols of APLA Health & Wellness. Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties
Position Summary
Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.
Essential Duties And Responsibilities
Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. Assist patients with checking in and registration in new online system answering questions as needed. Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. Checks/verifies patient's insurance eligibility/sliding fee status prior to and at each visit. Communicates appointment changes to patients and staff. Comfort patients by anticipating patients' anxieties; answering patients' questions and/or referring them to the appropriate clinical staff. Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc. Ensure that the waiting area is maintained neat and well organized. Learn and promote APLA Health's services, facilities, and programs and be able to direct patients/guests accordingly. Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. Understand and comply with OSHA and other regulatory requirements. Assist in orientation of new personnel as directed. Work as a contributing team member and act in a professional and respectful manner at all times. Comply with all standard operating policies and protocols of APLA Health & Wellness. Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties
OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Qualifications
REQUIREMENTS
Training and Experience
High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.
Knowledge of
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.
Ability to
Must be extremely organized and detailed oriented Must have excellent communications and written skills Strong telephone etiquette Must have a courteous, professional nature and customer service oriented Must maintain a strict discipline in time management with a focus on quality Knowledgeable about insurance plans, Medi-Cal / Medicare Good computer and typing skills. Bilingual required - English/Spanish
Working Conditions/Physical Requirements
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID vaccination required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
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Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. Assist patients with checking in and registration in new online system answering questions as needed. Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. Checks/verifies patient's insurance eligibility/sliding fee status prior to and at each visit. Communicates appointment changes to patients and staff. Comfort patients by anticipating patients' anxieties; answering patients' questions and/or referring them to the appropriate clinical staff. Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc. Ensure that the waiting area is maintained neat and well organized. Learn and promote APLA Health's services, facilities, and programs and be able to direct patients/guests accordingly. Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. Understand and comply with OSHA and other regulatory requirements. Assist in orientation of new personnel as directed. Work as a contributing team member and act in a professional and respectful manner at all times. Comply with all standard operating policies and protocols of APLA Health & Wellness. Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties
Position Summary
Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.
Essential Duties And Responsibilities
Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. Assist patients with checking in and registration in new online system answering questions as needed. Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. Checks/verifies patient's insurance eligibility/sliding fee status prior to and at each visit. Communicates appointment changes to patients and staff. Comfort patients by anticipating patients' anxieties; answering patients' questions and/or referring them to the appropriate clinical staff. Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc. Ensure that the waiting area is maintained neat and well organized. Learn and promote APLA Health's services, facilities, and programs and be able to direct patients/guests accordingly. Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. Understand and comply with OSHA and other regulatory requirements. Assist in orientation of new personnel as directed. Work as a contributing team member and act in a professional and respectful manner at all times. Comply with all standard operating policies and protocols of APLA Health & Wellness. Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties
OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Qualifications
REQUIREMENTS
Training and Experience
High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.
Knowledge of
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.
Ability to
Must be extremely organized and detailed oriented Must have excellent communications and written skills Strong telephone etiquette Must have a courteous, professional nature and customer service oriented Must maintain a strict discipline in time management with a focus on quality Knowledgeable about insurance plans, Medi-Cal / Medicare Good computer and typing skills. Bilingual required - English/Spanish
Working Conditions/Physical Requirements
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID vaccination required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Administrative and Support Services Referrals increase your chances of interviewing at APLA Health by 2x Sign in to set job alerts for Front Office Administrator roles.
Administrative Assistant, Experience Design (XD)
Administrative Assistant, Enterprise Operations
Administrative Assistant, Docs & Animation Awards
Los Angeles Metropolitan Area $10,000.00-$43,357.00 1 year ago Administrative Assistant, Content Finance Controllership
Administrative Assistant, Creative Development
Los Angeles, CA $64,000.00-$68,000.00 2 weeks ago Culver City, CA $63,000.00-$79,000.00 4 days ago University Park, CA $10,000.00-$43,357.00 1 year ago Huntington Beach, CA $40,000.00-$60,000.00 5 months ago Santa Monica, CA $38,300.00-$61,600.00 1 week ago Santa Monica, CA $38,300.00-$61,600.00 6 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr