Senior Business Systems Analyst

As a Senior Business Systems Analyst specializing in NetSuite at Navan, you’ll serve as our primary expert and technical lead for our global NetSuite environment. You will function as the primary lead for highly visible ERP initiatives, owning projects from early stakeholder engagement through solution design, configuration, implementation, and post-deployment adoption. Your goal is to ensure Navan’s NetSuite ERP platform operates efficiently, securely, and through scalable automated processes closely aligned to business priorities.

In this role, you’ll leverage your extensive technical NetSuite knowledge, comprehensive understanding of accounting and finance processes, and strong analytical capabilities to translate stakeholder requirements into effective system-driven solutions. You will work collaboratively and cross-functionally with teams including Accounting, Tax, Procurement, Financial Operations, Revenue Operations, FP&A, and Engineering, proactively enhancing NetSuite’s capabilities, integrations, compliance, and security.

What You’ll Do:

• Serve as the primary lead on strategic NetSuite ERP initiatives—managing lifecycle stages from stakeholder requirements gathering, prioritization, scope definition and solution design, through to successful implementation and end-user adoption.
• Partner effectively with key stakeholders (Accounting, Tax, FinOps, Revenue Ops, QTC, Procurement, FP&A) to understand and translate complex business needs into scalable NetSuite solutions.
• Clearly define project scope, proactively document detailed requirements, and manage schedules and deliverables for major NetSuite-ERP enhancements.
• Document and ensure comprehensive records are maintained for system configurations, customizations, workflows, and integrations, supporting both internal and external compliance readiness.
• Design, implement, and maintain secure and scalable integration patterns and automations, emphasizing segregation of duties, security controls, audit compliance (SOX, ITGC), and accurate data integrity.
• Collaborate closely with NetSuite architects, developers, integration engineers, and external consultants to address and resolve integration, scalability, and maintainability challenges.
• Administer and configure daily operations of NetSuite, including customization management, workflow design, user permissions, saved searches, dashboards, custom forms, fields, and reports.
• Identify, troubleshoot, and resolve operational issues, data synchronization problems, and performance challenges.
• Collaborate closely with integration engineers and business stakeholders to monitor, troubleshoot, and resolve ongoing issues with integrations between NetSuite ERP and critical external systems, including Salesforce, ZIP Spend Management, FloQast, OneSource tax solutions, and Workato middleware.
• Lead and support NetSuite system upgrades, data migrations, sandbox testing, user acceptance tests, go-live activities, and ongoing continuous improvements.
• Ensure financial system integrity, compliance with SOX guidelines and internal IT General Controls (ITGC), and readiness for financial audits.

What We’re Looking For:

• Bachelor’s degree in Accounting, Finance, Information Systems, Computer Science or a related discipline.
• 5+ years hands-on experience as a NetSuite Business Systems Analyst or NetSuite Administrator, demonstrating advanced NetSuite ERP configuration, customization, workflows, security management, and integrations.
• Proven experience designing, configuring, and managing comprehensive NetSuite environments (roles/permissions, SuiteFlow, SuiteAnalytics reporting, custom records and forms).
• Strong expertise supporting NetSuite integrations across essential financial platforms (Salesforce CRM, Workato middleware, ZIP Spend Management, FloQast, Avalara Tax Engine).
• Deep understanding of accounting processes and finance operations (Order-to-Cash, Procure-to-Pay, Record-to-Report), with demonstrated knowledge of financial compliance (SOX, ITGC).
• Exceptional analytical, troubleshooting, and root-cause analysis skills of complex ERP and integration issues.
• Strong communicator adept at translating technical ERP complexities into clear business solutions for stakeholders at all levels.
• Proven organizational skills to effectively manage multiple competing priorities in a dynamic, fast-paced environment.
• Ability to create clear, detailed documentation on processes, system configurations, integrations, and reporting solutions.

Preferred Qualifications

• NetSuite Administrator and/or SuiteFoundation certifications highly preferred.
• Familiarity with OneSource tax integrations or similar tax calculation platforms.
• Background in SaaS, fintech, or technology industries desirable.
• Exposure to SOX compliance, IT General Controls, and regulatory audit readiness.
• Track record implementing, designing, and managing complex tax logic in NetSuite.

What success looks like at Navan

• You successfully lead critical NetSuite and other finance systems enhancement initiatives, delivering timely, scalable, and highly effective solutions across Navan’s global operations.
• You build trusted partnerships with cross-functional stakeholders, translating business requirements clearly into robust technical system enhancements and integrations that deliver measurable operational improvements.
• You demonstrate subject matter expertise and robust problem-solving, proactively addressing complex ERP and systems integration challenges to promote efficiency and productivity.
• You actively contribute to Navan’s overall growth strategy by ensuring ERP compliance, maintaining secure and reliable financial system operations, supporting robust integrations and automation, and continuously optimizing system functionality to align with business processes and stakeholder needs.

The posted pay range represents theanticipatedlow and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$93,750 — $165,000 USD

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

Please review Navan's Candidate Privacy Notice here .

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attemptsto lure job seekers into sending money or personal information in returnfor fake job offers or coerce them into purchasing equipment by electronicfunds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will neverask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".

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