Service Global
Main Requirements:
Network and Infrastructure Maintenance:
Support LAN/WAN infrastructure, including switches, cabling, and wireless access points Maintain video surveillance systems and perform physical installations (e.g., CAT6, fiber) Monitor systems using tools like SolarWinds and ensure secure configurations
Experience with network infrastructure, including design, implementation, and maintenance Strong knowledge of networking protocols and devices (e.g., routers, switches, firewalls) Nice-to-Have Skills:
End-User and Device Support:
Configure, deploy, and troubleshoot desktops, laptops, printers, RF guns, and mobile devices Provide first-level support for hardware/software issues in office and warehouse environments Use OS imaging tools and manage software/firmware updates
Systems and Application Administration:
Support Microsoft Windows OS, Active Directory, Exchange, Office 365, and Dynamics AX Manage endpoint protection, patching, backups, and server configurations Maintain documentation and contribute to the IT knowledge base
Additional Requirements:
Service Management and Compliance:
Resolve incidents and service requests using tools like ManageEngine ServiceDesk Track inventory, manage vendor repairs, and maintain compliance logs Support security awareness training and enforce IT security best practices
Gen AI-powered System Documentation:
Create and maintain process flow documentation Develop and update system data flow diagrams
Requirements:
3+ years of experience in network infrastructure maintenance Strong knowledge of networking fundamentals and protocols (e.g., TCP/IP, DNS, DHCP) Experience with network monitoring tools (e.g., SolarWinds) Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills Good-to-Go Skills:
Network infrastructure:
Cisco switches and routers Wireless access points (WAPs) LAN/WAN configuration and troubleshooting
Network security:
Firewall configuration and management Network access control (NAC) Encryption and secure protocols (e.g., SSL/TLS)
Certifications:
CompTIA Network+ or Cisco CCNA certification would be an added advantage This revised JD highlights the importance of network infrastructure maintenance skills, while still considering candidates with additional skills in end-user and device support and systems and application administration.
Mandatory Skills
NETW L1 Support
Network and Infrastructure Maintenance:
Support LAN/WAN infrastructure, including switches, cabling, and wireless access points Maintain video surveillance systems and perform physical installations (e.g., CAT6, fiber) Monitor systems using tools like SolarWinds and ensure secure configurations
Experience with network infrastructure, including design, implementation, and maintenance Strong knowledge of networking protocols and devices (e.g., routers, switches, firewalls) Nice-to-Have Skills:
End-User and Device Support:
Configure, deploy, and troubleshoot desktops, laptops, printers, RF guns, and mobile devices Provide first-level support for hardware/software issues in office and warehouse environments Use OS imaging tools and manage software/firmware updates
Systems and Application Administration:
Support Microsoft Windows OS, Active Directory, Exchange, Office 365, and Dynamics AX Manage endpoint protection, patching, backups, and server configurations Maintain documentation and contribute to the IT knowledge base
Additional Requirements:
Service Management and Compliance:
Resolve incidents and service requests using tools like ManageEngine ServiceDesk Track inventory, manage vendor repairs, and maintain compliance logs Support security awareness training and enforce IT security best practices
Gen AI-powered System Documentation:
Create and maintain process flow documentation Develop and update system data flow diagrams
Requirements:
3+ years of experience in network infrastructure maintenance Strong knowledge of networking fundamentals and protocols (e.g., TCP/IP, DNS, DHCP) Experience with network monitoring tools (e.g., SolarWinds) Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills Good-to-Go Skills:
Network infrastructure:
Cisco switches and routers Wireless access points (WAPs) LAN/WAN configuration and troubleshooting
Network security:
Firewall configuration and management Network access control (NAC) Encryption and secure protocols (e.g., SSL/TLS)
Certifications:
CompTIA Network+ or Cisco CCNA certification would be an added advantage This revised JD highlights the importance of network infrastructure maintenance skills, while still considering candidates with additional skills in end-user and device support and systems and application administration.
Mandatory Skills
NETW L1 Support