Senior ServiceNow (HRSD) Developer

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

The Sr. ServiceNow Developer – HRSD will provide technical leadership and contribute to a team of specialists supporting the development, implementation, and configuration of the ServiceNow Human Resources Service Delivery (HRSD) module. This role will also be responsible for enabling new HRSD features and supporting enhancements aligned with organizational needs.

The ideal candidate will have a strong understanding of ServiceNow HRSD architecture, experience working with HR case management, employee journeys, and virtual agent configurations, and the ability to translate business needs into effective technical solutions. A high level of emotional intelligence, the ability to work independently or in a team, and strong communication skills are essential.

Essential Functions

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  Promote WWT Core Values and best practices.

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  Partner with internal HR stakeholders, external vendors, and cross-functional teams to manage HRSD implementations and ongoing support.

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  Develop technical solutions within the HRSD module, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.

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  Provide ongoing assistance and consultation to resolve issues and ensure solutions meet the needs of end users.

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  Research technical specifications and articulate technical details clearly through professional, well-organized documentation.

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  Lead discussions with HR partners and other business stakeholders, asking clarifying questions to fully understand business needs and deliver effective HRSD solutions.

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  Translate complex business requirements into scalable and efficient ServiceNow configurations and customizations.

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  Work in a Scaled Agile environment to deliver iterative improvements to the HRSD platform.

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  Promote broader ServiceNow platform adoption by considering how HRSD fits into WWT’s enterprise ServiceNow strategy.

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  Collaborate with ServiceNow Analysts to manage HRSD configurations and customizations.

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  Build and maintain ServiceNow HRSD workflows, integrations, and reporting solutions.

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Qualified Applicants Will Have:

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  A Bachelor’s Degree (preferred); a combination of education, training, and relevant experience may be considered in lieu of a degree

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  A minimum of 6 years of progressive experience in a related technical field

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  Hands-on experience with ServiceNow, particularly within the HRSD (Human Resources Service Delivery) module

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  ServiceNow HRSD Implementation certification (preferred)

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  Knowledge of HR workflows, case and knowledge management, employee lifecycle events, and employee portals within the ServiceNow platform

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  Experience translating HR business processes into technical solutions using ServiceNow

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  Strong understanding of ServiceNow platform architecture and integration capabilities

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  Ability to work independently and as part of a cross-functional team in a fast-paced, dynamic environment

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  Excellent communication skills, with the ability to collaborate with both technical and non-technical stakeholders

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  A passion for continuous improvement, learning, and staying current with ServiceNow platform capabilities

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Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $102,800.00 to $128,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.