Koniag Government Services
Join to apply for the
Help Desk Lead
role at
Koniag Government Services
1 day ago Be among the first 25 applicants
Join to apply for the
Help Desk Lead
role at
Koniag Government Services
Koniag IT Systems, LLC , a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This opportunity requires onsite work in downtown Washington, DC, five days a week, Monday through Friday.
This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Duties We are looking for a highly qualified, experienced, and self-motivated individual to perform the duties of a Help Desk Lead supporting a potential future business opportunity in Washington, DC. The ideal Help Desk Lead will:
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Manage support and coordination for Help Desk Tier levels I/II/III (e.g., Tier I (phone and email), Tier II (on-site, floor), Tier III (hardware/software break/fix)), and Asset Management.
Lead a team of technicians providing technical support to end-users of networks, systems, and related services.
Support a customer base of over 3,200 users in a high-profile environment.
Work onsite in downtown Washington, DC, five days per week.
Required Qualifications, Experience, Skills & Abilities
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.
5+ years’ experience with increasing responsibilities in information systems management.
3+ years supervisory experience.
ITIL 4 certification.
Industry certifications such as CompTIA A+, Microsoft MCSE, HDI, or equivalent.
Expertise in ServiceNow.
Experience in quality assurance, customer satisfaction tracking, and monitoring programs.
Excellent communication skills, including presenting to senior government officials.
Experience with manpower utilization, training, problem resolution, and employee relations.
Requirements
Pass a Criminal Background check.
Additional Information The company is an equal opportunity employer. For accommodations, contact Heaven Wood at accommodations@koniag-gs.com or 703-488-9377.
Koniag Government Services (KGS) supports native communities and delivers enterprise solutions to Federal agencies. Visit www.koniag-gs.com for more info.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and Consulting
Multiple locations and salary ranges are listed for similar roles. This posting is active.
#J-18808-Ljbffr
Help Desk Lead
role at
Koniag Government Services
1 day ago Be among the first 25 applicants
Join to apply for the
Help Desk Lead
role at
Koniag Government Services
Koniag IT Systems, LLC , a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This opportunity requires onsite work in downtown Washington, DC, five days a week, Monday through Friday.
This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Duties We are looking for a highly qualified, experienced, and self-motivated individual to perform the duties of a Help Desk Lead supporting a potential future business opportunity in Washington, DC. The ideal Help Desk Lead will:
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Manage support and coordination for Help Desk Tier levels I/II/III (e.g., Tier I (phone and email), Tier II (on-site, floor), Tier III (hardware/software break/fix)), and Asset Management.
Lead a team of technicians providing technical support to end-users of networks, systems, and related services.
Support a customer base of over 3,200 users in a high-profile environment.
Work onsite in downtown Washington, DC, five days per week.
Required Qualifications, Experience, Skills & Abilities
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.
5+ years’ experience with increasing responsibilities in information systems management.
3+ years supervisory experience.
ITIL 4 certification.
Industry certifications such as CompTIA A+, Microsoft MCSE, HDI, or equivalent.
Expertise in ServiceNow.
Experience in quality assurance, customer satisfaction tracking, and monitoring programs.
Excellent communication skills, including presenting to senior government officials.
Experience with manpower utilization, training, problem resolution, and employee relations.
Requirements
Pass a Criminal Background check.
Additional Information The company is an equal opportunity employer. For accommodations, contact Heaven Wood at accommodations@koniag-gs.com or 703-488-9377.
Koniag Government Services (KGS) supports native communities and delivers enterprise solutions to Federal agencies. Visit www.koniag-gs.com for more info.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and Consulting
Multiple locations and salary ranges are listed for similar roles. This posting is active.
#J-18808-Ljbffr