Lee Health
PRN Customer Service Representative - Adult Infectious Disease - Metro Outpatien
Lee Health, Fort Myers, Florida, United States, 33916
Location: Metro Outpatient Center -13340 Metro ParkwayFort Myers FL 33966
Department:
HOD HB Adult Infectious Disease Work Type:
PRN Shift:
Shift 1/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay Rate: $18.75 - $18.75 / hour Summary
PRN Customer Service Representative Adult Infectious Disease | Metro Outpatient Center (Fort Myers, FL) Ready to make a real impact in healthcare while keeping your schedule flexible? Join
Lee Healths Adult Infectious Disease team
as a
PRN (as needed/on-call) Customer Service Representative
and become an essential part of supporting patients through some of their most critical moments. Location:
Metro Outpatient Center 13340 Metro Parkway, Fort Myers, FL 33966 Department:
HOD HB Adult Infectious Disease Shift:
Day Shift | 8:00 AM 4:30 PM (as needed) Pay Rate:
$18.75/hour (flat rate) Please Note:
PRN positions are
on-call, as needed
roles and
do not include benefits . Why This Role Matters
Our Infectious Disease department plays a vital role in patient care, providing critical support for adults navigating complex health concerns. As the
first point of contact , youll help set the tone for the patient experience handling scheduling, check-in, insurance verification, referrals, and guiding patients with compassion and professionalism. What Youll Do
Welcome and assist patients with empathy and accuracy.
Manage appointment scheduling, referrals, and authorizations.
Support billing processes and maintain organized medical records.
Deliver top-notch customer service in a
fast-paced, mission-driven environment .
Who Thrives Here
This role is perfect for those who: Want
flexibility
(work only when needed/on-call).
Excel in
patient-facing, detail-oriented work .
Are passionate about supporting
infectious disease care
and making a difference.
Bring a positive, professional attitude to every patient interaction.
If youre looking for a
dynamic PRN opportunity
where every shift makes an impact, apply today and join a team dedicated to excellence in patient care! The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Requirements
Education:
High School Diploma or GED Required. Experience:
Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred. Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License:
N/A Other:
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful. US:FL:Fort Myers
HOD HB Adult Infectious Disease Work Type:
PRN Shift:
Shift 1/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay Rate: $18.75 - $18.75 / hour Summary
PRN Customer Service Representative Adult Infectious Disease | Metro Outpatient Center (Fort Myers, FL) Ready to make a real impact in healthcare while keeping your schedule flexible? Join
Lee Healths Adult Infectious Disease team
as a
PRN (as needed/on-call) Customer Service Representative
and become an essential part of supporting patients through some of their most critical moments. Location:
Metro Outpatient Center 13340 Metro Parkway, Fort Myers, FL 33966 Department:
HOD HB Adult Infectious Disease Shift:
Day Shift | 8:00 AM 4:30 PM (as needed) Pay Rate:
$18.75/hour (flat rate) Please Note:
PRN positions are
on-call, as needed
roles and
do not include benefits . Why This Role Matters
Our Infectious Disease department plays a vital role in patient care, providing critical support for adults navigating complex health concerns. As the
first point of contact , youll help set the tone for the patient experience handling scheduling, check-in, insurance verification, referrals, and guiding patients with compassion and professionalism. What Youll Do
Welcome and assist patients with empathy and accuracy.
Manage appointment scheduling, referrals, and authorizations.
Support billing processes and maintain organized medical records.
Deliver top-notch customer service in a
fast-paced, mission-driven environment .
Who Thrives Here
This role is perfect for those who: Want
flexibility
(work only when needed/on-call).
Excel in
patient-facing, detail-oriented work .
Are passionate about supporting
infectious disease care
and making a difference.
Bring a positive, professional attitude to every patient interaction.
If youre looking for a
dynamic PRN opportunity
where every shift makes an impact, apply today and join a team dedicated to excellence in patient care! The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Requirements
Education:
High School Diploma or GED Required. Experience:
Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred. Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License:
N/A Other:
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful. US:FL:Fort Myers