Philip Morris International
Join to apply for the
Business Design Lead, Digital CRM
role at
Philip Morris International 3 days ago Be among the first 25 applicants Join to apply for the
Business Design Lead, Digital CRM
role at
Philip Morris International Be a part of a revolutionary change!
At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.
Your ‘day To Day’
Contribute to shaping the CRM product vision in alignment with the broader Omnichannel CX and Digital Solutions strategy. Maintain a clear understanding of how CRM capabilities support customer engagement, personalization, and business growth. Gather and synthesize customer feedback, usage data, and market trends to identify evolving needs and opportunities. Represent the voice of the customer and internal stakeholders in CRM-related discussions and planning. Independently manage and refine the CRM product backlog, ensuring clarity, prioritization, and alignment with strategic goals. Collaborate with the Group Product Owner to validate priorities and secure alignment across teams. Engage with stakeholders across CX, Marketing, Sales, and IT to collect business requirements. Translate these into actionable user stories, functional specs, and acceptance criteria for development teams. Coordinate CRM release activities, including scheduling, stakeholder communication, and post-release validation. Conduct post-release reviews to capture lessons learned and inform future iterations. Monitor CRM performance and user feedback to identify areas for enhancement. Collaborate with cross-functional teams to ensure CRM solutions are scalable, user-friendly, and aligned with business needs.
Who We’re Looking For
Legally authorized to work in the U.S. 3+ years of relevant experience in translating complex business problems in functional designs High effectiveness working in cross-functional teams Proven experience in overseeing all elements of the product development lifecycle
What’s “nice To Have”
Lean/Agile Leadership Lean/Agile Ways of Working Product Discovery & Design Cost & Value Management Uncertainty Management Stakeholder Management Impact Analysis Testing skills both manual and automated Process Optimization Communication & Training Problem Solving
Annual Base Salary Range: FL $90,000 - $120,000
Annual Base Salary Range: CT $99,000 - $132,000
What we offer
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
11592 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Manufacturing Referrals increase your chances of interviewing at Philip Morris International by 2x Sign in to set job alerts for “Business Design Lead” roles.
Director of Product Creation & Merchandising – Headwear (Nike & FB)
Tampa, FL $160,000.00-$220,000.00 2 weeks ago Senior Manager - Digital Operations & Innovation (BPaaS/BPO)
Tampa, FL $167,000.00-$307,500.00 3 days ago St. Petersburg, FL $77,420.00-$97,328.00 1 week ago Tampa, FL $180,500.00-$250,000.00 2 weeks ago St. Petersburg, FL $130,000.00-$150,000.00 1 week ago Tampa, FL $103,920.00-$155,880.00 4 days ago Director, Private Equity Investment Management Advisory (OPEN TO ALL US LOCATIONS)
Tampa, FL $190,000.00-$225,000.00 1 week ago PEPI: Manager, Supply Chain -- Procurement & Sourcing (OPEN TO ALL U.S. LOCATIONS)
Tampa, FL $125,000.00-$190,000.00 1 week ago Technical Engineering - Business Unit Director
St. Petersburg, FL $159,600.00-$287,200.00 2 months ago Tampa, FL $75,000.00-$150,000.00 1 week ago Sr. Director of Application & Data Integration
Project Planning and Execution Data Analytics Lead
Territory Manager, Structural Heart – SI Congenital- (Tampa, Florida)
Tampa, FL $66,700.00-$133,300.00 3 weeks ago Brandon, FL $173,500.00-$231,500.00 4 months ago Senior Principal Architect – Operational Technology (OT) Solutions
Tampa, FL $250,000.00-$290,000.00 1 week ago Tampa, FL $113,840.00-$170,760.00 1 day ago Tampa, FL $130,000.00-$185,700.00 1 week ago Tampa, FL $150,000.00-$160,000.00 2 months ago VP, RES F&C Governance & Compliance Operations Team Support
Tampa, FL $103,920.00-$155,880.00 1 day ago Tampa, FL $169,900.00-$388,200.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Business Design Lead, Digital CRM
role at
Philip Morris International 3 days ago Be among the first 25 applicants Join to apply for the
Business Design Lead, Digital CRM
role at
Philip Morris International Be a part of a revolutionary change!
At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.
Your ‘day To Day’
Contribute to shaping the CRM product vision in alignment with the broader Omnichannel CX and Digital Solutions strategy. Maintain a clear understanding of how CRM capabilities support customer engagement, personalization, and business growth. Gather and synthesize customer feedback, usage data, and market trends to identify evolving needs and opportunities. Represent the voice of the customer and internal stakeholders in CRM-related discussions and planning. Independently manage and refine the CRM product backlog, ensuring clarity, prioritization, and alignment with strategic goals. Collaborate with the Group Product Owner to validate priorities and secure alignment across teams. Engage with stakeholders across CX, Marketing, Sales, and IT to collect business requirements. Translate these into actionable user stories, functional specs, and acceptance criteria for development teams. Coordinate CRM release activities, including scheduling, stakeholder communication, and post-release validation. Conduct post-release reviews to capture lessons learned and inform future iterations. Monitor CRM performance and user feedback to identify areas for enhancement. Collaborate with cross-functional teams to ensure CRM solutions are scalable, user-friendly, and aligned with business needs.
Who We’re Looking For
Legally authorized to work in the U.S. 3+ years of relevant experience in translating complex business problems in functional designs High effectiveness working in cross-functional teams Proven experience in overseeing all elements of the product development lifecycle
What’s “nice To Have”
Lean/Agile Leadership Lean/Agile Ways of Working Product Discovery & Design Cost & Value Management Uncertainty Management Stakeholder Management Impact Analysis Testing skills both manual and automated Process Optimization Communication & Training Problem Solving
Annual Base Salary Range: FL $90,000 - $120,000
Annual Base Salary Range: CT $99,000 - $132,000
What we offer
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
11592 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Manufacturing Referrals increase your chances of interviewing at Philip Morris International by 2x Sign in to set job alerts for “Business Design Lead” roles.
Director of Product Creation & Merchandising – Headwear (Nike & FB)
Tampa, FL $160,000.00-$220,000.00 2 weeks ago Senior Manager - Digital Operations & Innovation (BPaaS/BPO)
Tampa, FL $167,000.00-$307,500.00 3 days ago St. Petersburg, FL $77,420.00-$97,328.00 1 week ago Tampa, FL $180,500.00-$250,000.00 2 weeks ago St. Petersburg, FL $130,000.00-$150,000.00 1 week ago Tampa, FL $103,920.00-$155,880.00 4 days ago Director, Private Equity Investment Management Advisory (OPEN TO ALL US LOCATIONS)
Tampa, FL $190,000.00-$225,000.00 1 week ago PEPI: Manager, Supply Chain -- Procurement & Sourcing (OPEN TO ALL U.S. LOCATIONS)
Tampa, FL $125,000.00-$190,000.00 1 week ago Technical Engineering - Business Unit Director
St. Petersburg, FL $159,600.00-$287,200.00 2 months ago Tampa, FL $75,000.00-$150,000.00 1 week ago Sr. Director of Application & Data Integration
Project Planning and Execution Data Analytics Lead
Territory Manager, Structural Heart – SI Congenital- (Tampa, Florida)
Tampa, FL $66,700.00-$133,300.00 3 weeks ago Brandon, FL $173,500.00-$231,500.00 4 months ago Senior Principal Architect – Operational Technology (OT) Solutions
Tampa, FL $250,000.00-$290,000.00 1 week ago Tampa, FL $113,840.00-$170,760.00 1 day ago Tampa, FL $130,000.00-$185,700.00 1 week ago Tampa, FL $150,000.00-$160,000.00 2 months ago VP, RES F&C Governance & Compliance Operations Team Support
Tampa, FL $103,920.00-$155,880.00 1 day ago Tampa, FL $169,900.00-$388,200.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr