Jobs via Dice
Product Owner - Voice Channels (Digital)
Jobs via Dice, Vienna, Virginia, United States, 22184
6 days ago Be among the first 25 applicants
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Seneca Resources, LLC, is seeking the following. Apply via Dice today!
Digital Product Owner (Voice Channels)
Voice Channel / Chatbot Product Owner
Seeking results-oriented Agile product owner to manage a product backlog and deliver self-service and/or personalized member experiences in the voice channel, with a focus on self-service via Natural Language Processing and conversational design.
Ideal candidates have experience leveraging Natural Language Processing / chatbot solutions in the voice channel to drive efficiencies and streamline experiences. A proven track-record working with internal stakeholders, development teams, and user experience designers in an agile / scrum environment is also desired.
Key Responsibilities:
User Experience Ownership:
Collaborate with enterprise users and stakeholders of the system to collect/define requirements and understand potential impacts to overall chatbot design and end-to-end voice channel experience
Take end-to-end ownership of features to deliver incremental value and meet Definition of Ready for planning events and portfolio reviews
Create, maintain, and prioritize the product backlog items (PBIs) in Azure DevOps for assigned features with input from leadership and Agile team members
Ensure Acceptance Criteria support functional test script creation and adequate testing of assigned features
Review experience documentation with designers/developers to ensure intended design aligns with original vision and meets stakeholder business needs
Conduct independent user acceptance testing of experience PBIs / user stories supporting assigned features
Stakeholder and Agile Team Engagement
Drive agile team members, stakeholders, and outside development teams to meet established deadlines
Ensure development/vendor team prioritizes tasks based on stakeholder needs
Communicate timelines with stakeholders and account for business needs (training material, change management, etc.), to include progress throughout the development process
Communicate / escalate obstacles and risks to program leadership, as appropriate
Conduct live and/or recorded demonstrations of final experiences with stakeholders
Qualifications:
Proven experience as a Product Owner in Agile environments, preferably within financial services industry
Demonstrated understanding of IVR systems and chatbot / AI technologies, to include natural language processing and conversational designs
Hands-on experience with Microsoft Azure Bot Framework
Proficiency in managing backlogs and kanban boards using Azure DevOps.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally with technical teams, business units, and third-party vendors.
Role & Rate Catalog:
A Digital Specialist - Voice Channels designs, implements, and optimizes voice channel technologies to enhance customer interactions, improve efficiency, and align with organizational digital strategies.
Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions) Experience with call center platforms and voice channel optimization tools Strong understanding of customer experience (CX) principles and strategies for voice interactions Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Digital Product Owner (Voice Channels)
Voice Channel / Chatbot Product Owner
Seeking results-oriented Agile product owner to manage a product backlog and deliver self-service and/or personalized member experiences in the voice channel, with a focus on self-service via Natural Language Processing and conversational design.
Ideal candidates have experience leveraging Natural Language Processing / chatbot solutions in the voice channel to drive efficiencies and streamline experiences. A proven track-record working with internal stakeholders, development teams, and user experience designers in an agile / scrum environment is also desired.
Key Responsibilities:
User Experience Ownership:
Collaborate with enterprise users and stakeholders of the system to collect/define requirements and understand potential impacts to overall chatbot design and end-to-end voice channel experience
Take end-to-end ownership of features to deliver incremental value and meet Definition of Ready for planning events and portfolio reviews
Create, maintain, and prioritize the product backlog items (PBIs) in Azure DevOps for assigned features with input from leadership and Agile team members
Ensure Acceptance Criteria support functional test script creation and adequate testing of assigned features
Review experience documentation with designers/developers to ensure intended design aligns with original vision and meets stakeholder business needs
Conduct independent user acceptance testing of experience PBIs / user stories supporting assigned features
Stakeholder and Agile Team Engagement
Drive agile team members, stakeholders, and outside development teams to meet established deadlines
Ensure development/vendor team prioritizes tasks based on stakeholder needs
Communicate timelines with stakeholders and account for business needs (training material, change management, etc.), to include progress throughout the development process
Communicate / escalate obstacles and risks to program leadership, as appropriate
Conduct live and/or recorded demonstrations of final experiences with stakeholders
Qualifications:
Proven experience as a Product Owner in Agile environments, preferably within financial services industry
Demonstrated understanding of IVR systems and chatbot / AI technologies, to include natural language processing and conversational designs
Hands-on experience with Microsoft Azure Bot Framework
Proficiency in managing backlogs and kanban boards using Azure DevOps.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally with technical teams, business units, and third-party vendors.
Role & Rate Catalog:
A Digital Specialist - Voice Channels designs, implements, and optimizes voice channel technologies to enhance customer interactions, improve efficiency, and align with organizational digital strategies.
Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions) Experience with call center platforms and voice channel optimization tools Strong understanding of customer experience (CX) principles and strategies for voice interactions Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Product Owner jobs in
Vienna, VA . Silver Spring, MD $92,684.80-$154,460.80 2 weeks ago McLean, VA $95,000.00-$130,000.00 1 week ago McLean, VA $110,000.00-$130,000.00 4 days ago McLean, VA $90,000.00-$130,000.00 1 week ago Washington, DC $103,500.00-$115,000.00 18 hours ago Gaithersburg, MD $127,545.00-$159,431.00 3 days ago Washington, DC $124,303.00-$180,000.00 1 week ago Reston, VA $95,000.00-$100,000.00 4 days ago Herndon, VA $112,950.00-$160,400.00 1 month ago Fairfax, VA $115,000.00-$140,000.00 3 weeks ago Product Owner– BI, Reporting and Dashboards (remote)
McLean, VA $100,000.00-$130,000.00 1 week ago Product Owner (Regulatory Compliance) remote
McLean, VA $110,000.00-$130,000.00 1 week ago Product Owner III - IT (Memphis, TN or Remote in USA)
Washington DC-Baltimore Area $134,300.00-$195,400.00 2 days ago Product Owner (TS/SCI CI Poly Clearance Required)
District of Columbia, United States 2 days ago District of Columbia, United States 3 days ago Product Owner, Laboratory Systems(Hybrid)
Gaithersburg, MD $127,545.00-$153,431.00 1 week ago Product Owner, Collections - Job ID: 746
Arlington, VA $96,300.00-$154,400.00 1 month ago Product Owner - Post Adjudication Voucher (Remote)
Washington, DC $79,776.00-$158,444.00 5 days ago Washington, DC $110,000.00-$150,000.00 2 weeks ago Washington, DC $124,303.00-$180,000.00 5 days ago District of Columbia, United States 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr