Intuit Inc.
Principal, Business Operations - Customer Success
Intuit Inc., Mountain View, California, us, 94039
Come join Intuit as a Principal, Business Operations within the Global Business Solutions Group (GBSG) Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.
As a key leader within the GBSG Customer Success Business Operations team, you will partner with executive leadership and cross-functional teams to drive strategic planning, lead critical initiatives, and ensure successful execution of top business priorities. This role plays a vital part in connecting our mission to strategy to outcomes, bringing rigor and discipline to our planning processes, and delivering measurable impact for both customers and the company.
Responsibilities
Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy. Identify and drive opportunities to improve our operating model (how we work as an organization) and key processes to accelerate growth, decision-making, and results delivery at scale for our customers. Conduct data-driven analysis on our planning and operations results to drive changes in process and outcomes over time, aiming to deliver outsized value for our internal teams and customers. Frame decisions and lead discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions and plans for change management to address business performance challenges. Develop and maintain relationships with cross-functional stakeholders throughout Intuit at all levels of seniority to jointly develop solutions to complex business problems and ensure alignment with broader planning processes. Develop and communicate the Leader's strategy, business, and people (team & culture) agenda; drive planning for town halls, off-site visits, and other high-visibility, critical leadership meetings. Monitor the execution of strategic priorities and ensure goals / KPIs are met. Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay range for this position is: Bay Area, California: $197,500 - $267,000 Southern California: $190,500 - $257,500 This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To promote pay equity, Intuit regularly compares categories of ethnicity and gender. Qualifications
Relentless drive for excellence, pushing boundaries, challenging the status quo, and bringing a sense of urgency to execution. 8+ years of experience in strategy & operations, management consulting, finance, analytics, or operations at a top company. Strong business and financial acumen, with experience in building financial or analytical models. Ability to operate at both strategic and operational levels, from framing long-term analysis to improving quarterly performance. Excellent verbal and written communication skills; capable of engaging all organizational levels. Ability to manage conflicting stakeholder interests, develop strong relationships, and influence across functions. Skilled at identifying and overcoming barriers to growth in high-ambiguity environments.
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Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy. Identify and drive opportunities to improve our operating model (how we work as an organization) and key processes to accelerate growth, decision-making, and results delivery at scale for our customers. Conduct data-driven analysis on our planning and operations results to drive changes in process and outcomes over time, aiming to deliver outsized value for our internal teams and customers. Frame decisions and lead discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions and plans for change management to address business performance challenges. Develop and maintain relationships with cross-functional stakeholders throughout Intuit at all levels of seniority to jointly develop solutions to complex business problems and ensure alignment with broader planning processes. Develop and communicate the Leader's strategy, business, and people (team & culture) agenda; drive planning for town halls, off-site visits, and other high-visibility, critical leadership meetings. Monitor the execution of strategic priorities and ensure goals / KPIs are met. Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay range for this position is: Bay Area, California: $197,500 - $267,000 Southern California: $190,500 - $257,500 This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To promote pay equity, Intuit regularly compares categories of ethnicity and gender. Qualifications
Relentless drive for excellence, pushing boundaries, challenging the status quo, and bringing a sense of urgency to execution. 8+ years of experience in strategy & operations, management consulting, finance, analytics, or operations at a top company. Strong business and financial acumen, with experience in building financial or analytical models. Ability to operate at both strategic and operational levels, from framing long-term analysis to improving quarterly performance. Excellent verbal and written communication skills; capable of engaging all organizational levels. Ability to manage conflicting stakeholder interests, develop strong relationships, and influence across functions. Skilled at identifying and overcoming barriers to growth in high-ambiguity environments.
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