Coates Group
Join to apply for the
Manager, Customer Success
role at
Coates Group 3 days ago Be among the first 25 applicants Join to apply for the
Manager, Customer Success
role at
Coates Group Get AI-powered advice on this job and more exclusive features. The Manager, Customer Success Team is responsible for overseeing a team of Customer Success Managers, ensuring customers receive exceptional support and value from Coates’ solutions. This role focuses on delivering high-quality account management, meeting service commitments, and fostering strong customer relationships to support retention and satisfaction goals. The Manager serves as a hands-on leader, working closely with the Director of Customer Success to execute departmental strategies.
Team Leadership & Coaching: Lead, mentor, and develop team members to ensure strong performance, professional growth, and alignment with Customer Success best practices. Customer Account Oversight: Monitor the health of assigned accounts, ensuring prompt resolution of issues, proactive engagement, and achievement of retention goals. SLA Management: Track team performance against SLAs, identify gaps, and collaborate with Support Delivery Leaders to ensure targets are met. Process Execution: Implement and reinforce customer engagement processes, service delivery standards, and reporting requirements established by the Director of Customer Success. Escalation Handling: Serve as the first point of escalation for customer concerns, resolving issues promptly and escalating to the Director when necessary. Cross-Functional Collaboration: Partner with Support Operations, Sales, and Product teams to ensure customers’ needs are communicated and addressed.
$68,000 - $86,000 a year
Education:
Bachelor’s Degree in Business, Engineering, Computer Science, or related field preferred.
Experience:
Minimum 2–3 years in a Customer Success, Account Management, or Technical Support leadership role, preferably in a B2B SaaS environment.
Skills:
Strong communication, team leadership, and customer relationship management skills; ability to manage multiple priorities.
Tools:
Proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and familiarity with QSR industry practices is an advantage Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Coates Group by 2x Sign in to set job alerts for “Manager of Customer Success” roles.
Chicago, IL $120,000.00-$180,000.00 2 weeks ago Chicago, IL $110,000.00-$125,000.00 1 month ago Chicago, IL $109,000.00-$130,000.00 1 week ago Greater Chicago Area $32.36-$36.00 5 days ago Director, Global Customer Care and Service Management
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Manager, Customer Success
role at
Coates Group 3 days ago Be among the first 25 applicants Join to apply for the
Manager, Customer Success
role at
Coates Group Get AI-powered advice on this job and more exclusive features. The Manager, Customer Success Team is responsible for overseeing a team of Customer Success Managers, ensuring customers receive exceptional support and value from Coates’ solutions. This role focuses on delivering high-quality account management, meeting service commitments, and fostering strong customer relationships to support retention and satisfaction goals. The Manager serves as a hands-on leader, working closely with the Director of Customer Success to execute departmental strategies.
Team Leadership & Coaching: Lead, mentor, and develop team members to ensure strong performance, professional growth, and alignment with Customer Success best practices. Customer Account Oversight: Monitor the health of assigned accounts, ensuring prompt resolution of issues, proactive engagement, and achievement of retention goals. SLA Management: Track team performance against SLAs, identify gaps, and collaborate with Support Delivery Leaders to ensure targets are met. Process Execution: Implement and reinforce customer engagement processes, service delivery standards, and reporting requirements established by the Director of Customer Success. Escalation Handling: Serve as the first point of escalation for customer concerns, resolving issues promptly and escalating to the Director when necessary. Cross-Functional Collaboration: Partner with Support Operations, Sales, and Product teams to ensure customers’ needs are communicated and addressed.
$68,000 - $86,000 a year
Education:
Bachelor’s Degree in Business, Engineering, Computer Science, or related field preferred.
Experience:
Minimum 2–3 years in a Customer Success, Account Management, or Technical Support leadership role, preferably in a B2B SaaS environment.
Skills:
Strong communication, team leadership, and customer relationship management skills; ability to manage multiple priorities.
Tools:
Proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and familiarity with QSR industry practices is an advantage Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Coates Group by 2x Sign in to set job alerts for “Manager of Customer Success” roles.
Chicago, IL $120,000.00-$180,000.00 2 weeks ago Chicago, IL $110,000.00-$125,000.00 1 month ago Chicago, IL $109,000.00-$130,000.00 1 week ago Greater Chicago Area $32.36-$36.00 5 days ago Director, Global Customer Care and Service Management
Schaumburg, IL $170,000.00-$190,000.00 2 weeks ago Chicago, IL $110,000.00-$130,000.00 2 weeks ago Wheeling, IL $70,000.00-$80,000.00 1 month ago Chicago, IL $45,000.00-$50,000.00 4 days ago Lisle, IL $120,000.00-$150,000.00 1 week ago Bedford Park, IL $60,000.00-$70,000.00 2 weeks ago Director, Global Customer Care and Service Management Standards Centralized Managed & Support Operations (CMSO)
Downers Grove, IL $65,000.00-$85,000.00 1 week ago Contact Center Manager - Business Contact Center
Elmhurst, IL $90,000.00-$100,000.00 4 months ago Contact Center Manager - Utility Billing
Office Manager/Customer Service (bi-lingual English and Spanish preferred)
Chicago, IL $43,000.00-$55,000.00 3 months ago Senior Manager, Digital Success and Solutions
Chicago, IL $209,513.00-$243,488.00 1 week ago City of Chicago - Assistant Store Manager
Chicago, IL $52,000.00-$60,000.00 1 day ago Sr. Staff Product Owner - Customer Success
Chicago, IL $152,000.00-$190,000.00 1 day ago Technical Program Manager, Amazon Q Customer Success Team
Chicago, IL $133,900.00-$231,400.00 5 days ago Chicago, IL $67,200.00-$84,000.00 1 day ago Chicago, IL $99,000.00-$122,000.00 2 weeks ago Chicago, IL $60,000.00-$65,000.00 1 month ago Elk Grove Village, IL $55,000.00-$65,000.00 1 week ago Bridgeview, IL $60,000.00-$60,000.00 1 month ago Voice of the Customer Program Manager (Hybrid Work Schedule)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr