GDI Infotech
Senior Information Technology Support Engineer
GDI Infotech, San Diego, California, United States, 92189
Senior Information Technology Support Engineer
Senior Information Technology Support Engineer
Get AI-powered advice on this job and more exclusive features. This range is provided by GDI Infotech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $110,000.00/yr Direct message the job poster from GDI Infotech Job Title:
Level 3/4 IT Support Technician Location:
San Diego, CA (On-site and Remote Support) Job Type:
Full-Time About the Role We are seeking a highly skilled and versatile
Level 3/4 IT Support Technician
to join our dynamic MSP team. This role demands a seasoned professional who thrives in fast-paced environments, excels in both remote and on-site support, and can confidently engage with C-suite executives. You’ll be the go-to expert for everything from basic helpdesk tasks to advanced cybersecurity, networking, and systems engineering challenges. Key Responsibilities Provide
remote and on-site technical support
for clients across various industries. Handle
daily support tasks
including password resets, software installations, and hardware troubleshooting. Diagnose and resolve
complex issues
related to: Cybersecurity
(threat detection, endpoint protection, incident response) Networking
(firewalls, switches, VPNs, VLANs, routing) Manage and maintain client infrastructure including
servers, workstations, and network devices . Collaborate with internal teams and vendors to implement
IT projects and upgrades . Communicate effectively with
C-suite executives , translating technical issues into business-friendly language. Document all work performed in ticketing systems and maintain accurate client records. Participate in
on-call rotations
and respond to critical incidents as needed. Qualifications 5+ years
of experience in IT support, with at least
2 years at Level 3 or higher . Strong knowledge of
Windows Server, Active Directory, Office 365, Azure, and VMware/Hyper-V . Proficiency in
networking protocols, firewall configurations, and VPN technologies . Experience with
cybersecurity tools
and best practices. Excellent
problem-solving skills
and ability to work independently. Outstanding
verbal and written communication skills , especially with executive-level stakeholders. Ability to
multitask
and wear multiple hats in a fast-paced MSP environment. Valid driver’s license and reliable transportation for on-site support. Preferred Certifications CompTIA Security+, Network+, or A+ Cisco CCNA or equivalent ITIL Foundation Hybrid role with
on-site visits required
in the San Diego area. Competitive salary and benefits package. Opportunities for
professional development and certification reimbursement . Collaborative and supportive team culture. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at GDI Infotech by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Support Engineer” roles.
Police/Fire IT Analyst (Associate or Information Technology Analyst)
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Senior Information Technology Support Engineer
Get AI-powered advice on this job and more exclusive features. This range is provided by GDI Infotech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $110,000.00/yr Direct message the job poster from GDI Infotech Job Title:
Level 3/4 IT Support Technician Location:
San Diego, CA (On-site and Remote Support) Job Type:
Full-Time About the Role We are seeking a highly skilled and versatile
Level 3/4 IT Support Technician
to join our dynamic MSP team. This role demands a seasoned professional who thrives in fast-paced environments, excels in both remote and on-site support, and can confidently engage with C-suite executives. You’ll be the go-to expert for everything from basic helpdesk tasks to advanced cybersecurity, networking, and systems engineering challenges. Key Responsibilities Provide
remote and on-site technical support
for clients across various industries. Handle
daily support tasks
including password resets, software installations, and hardware troubleshooting. Diagnose and resolve
complex issues
related to: Cybersecurity
(threat detection, endpoint protection, incident response) Networking
(firewalls, switches, VPNs, VLANs, routing) Manage and maintain client infrastructure including
servers, workstations, and network devices . Collaborate with internal teams and vendors to implement
IT projects and upgrades . Communicate effectively with
C-suite executives , translating technical issues into business-friendly language. Document all work performed in ticketing systems and maintain accurate client records. Participate in
on-call rotations
and respond to critical incidents as needed. Qualifications 5+ years
of experience in IT support, with at least
2 years at Level 3 or higher . Strong knowledge of
Windows Server, Active Directory, Office 365, Azure, and VMware/Hyper-V . Proficiency in
networking protocols, firewall configurations, and VPN technologies . Experience with
cybersecurity tools
and best practices. Excellent
problem-solving skills
and ability to work independently. Outstanding
verbal and written communication skills , especially with executive-level stakeholders. Ability to
multitask
and wear multiple hats in a fast-paced MSP environment. Valid driver’s license and reliable transportation for on-site support. Preferred Certifications CompTIA Security+, Network+, or A+ Cisco CCNA or equivalent ITIL Foundation Hybrid role with
on-site visits required
in the San Diego area. Competitive salary and benefits package. Opportunities for
professional development and certification reimbursement . Collaborative and supportive team culture. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at GDI Infotech by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Support Engineer” roles.
Police/Fire IT Analyst (Associate or Information Technology Analyst)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr