Ansira
Join to apply for the
PT Partner Support Assoc
role at
Ansira Join to apply for the
PT Partner Support Assoc
role at
Ansira Get AI-powered advice on this job and more exclusive features. Part-time Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This position will be for assistance on Friday, Saturday, and Sunday.
Duties/Responsibilities
Weekend assistance answering incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned.
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Availability to work Friday evenings, Saturday all day/evening and Sunday day/evening.
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Ansira by 2x Sign in to set job alerts for “Support Associate” roles.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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PT Partner Support Assoc
role at
Ansira Join to apply for the
PT Partner Support Assoc
role at
Ansira Get AI-powered advice on this job and more exclusive features. Part-time Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This position will be for assistance on Friday, Saturday, and Sunday.
Duties/Responsibilities
Weekend assistance answering incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned.
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Availability to work Friday evenings, Saturday all day/evening and Sunday day/evening.
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Ansira by 2x Sign in to set job alerts for “Support Associate” roles.
Florida, United States $35,800.00-$65,000.00 4 days ago Miami, FL $40,000.00-$60,000.00 2 months ago Florida, United States $35,800.00-$65,000.00 2 weeks ago Florida, United States $35,800.00-$65,000.00 1 week ago Florida, United States $35,800.00-$65,000.00 3 days ago Jacksonville, FL $1,500.00-$3,800.00 1 month ago Orlando, FL $1,500.00-$3,800.00 1 month ago Jacksonville, FL $1,500.00-$3,800.00 1 month ago Orlando, FL $1,500.00-$3,800.00 1 month ago Fort Lauderdale, FL $1,500.00-$3,800.00 1 month ago Fort Lauderdale, FL $1,500.00-$3,800.00 1 month ago Freelance Session Support - Fully Remote
St. Petersburg, FL $50,000.00-$60,000.00 1 day ago $16/hour Remote Intake & Triage Coordinator
Florida, United States $18.00-$19.00 4 days ago Trading Support Associate - Fully Remote (EST Candidates Only)
Clearwater, FL $57,000.00-$60,000.00 1 month ago Tampa, FL $109,874.00-$134,291.00 4 days ago Miami, FL $1,500.00-$3,800.00 5 months ago Associate Clinical Representative - Jacksonville, FL
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr