Confidential
Head of Underwriting Operations
About the Company
Rapidly growing specialty insurance carrier
Industry Insurance
Type Privately Held
About the Role
The Company is in search of a Head of Service Delivery with a strong background in underwriting operations, particularly in the Property and Casualty (P&C) and Excess and Surplus (E&S) markets. The successful candidate will be responsible for leading the development and continuous improvement of end-to-end underwriting operations, driving automation, AI adoption, and digital workflow implementation to enhance operational efficiency and service quality. This role requires the ability to build scalable processes that support business growth, lead a team of underwriting assistants, and collaborate with underwriting and cross-functional teams to ensure service excellence.
Applicants for the Head of Service Delivery position at the company should have a minimum of 7 years' experience in P&C underwriting, with a preference for those with a background in the E&S market. The role demands a leader with a proven track record in operational or call center team management, a focus on automation, process redesign, and scalable operations. The ideal candidate will possess strong business acumen, exceptional communication, and stakeholder management skills, and the confidence to challenge the status quo. This is a high-impact leadership role that offers the opportunity to shape and optimize underwriting support functions, drive digital transformation, and enhance the customer experience in a fast-paced, growth-oriented environment.
Hiring Manager Title Chief Operations Officer (COO)
Travel Percent Less than 10%
Functions
Operations General Management
About the Company
Rapidly growing specialty insurance carrier
Industry Insurance
Type Privately Held
About the Role
The Company is in search of a Head of Service Delivery with a strong background in underwriting operations, particularly in the Property and Casualty (P&C) and Excess and Surplus (E&S) markets. The successful candidate will be responsible for leading the development and continuous improvement of end-to-end underwriting operations, driving automation, AI adoption, and digital workflow implementation to enhance operational efficiency and service quality. This role requires the ability to build scalable processes that support business growth, lead a team of underwriting assistants, and collaborate with underwriting and cross-functional teams to ensure service excellence.
Applicants for the Head of Service Delivery position at the company should have a minimum of 7 years' experience in P&C underwriting, with a preference for those with a background in the E&S market. The role demands a leader with a proven track record in operational or call center team management, a focus on automation, process redesign, and scalable operations. The ideal candidate will possess strong business acumen, exceptional communication, and stakeholder management skills, and the confidence to challenge the status quo. This is a high-impact leadership role that offers the opportunity to shape and optimize underwriting support functions, drive digital transformation, and enhance the customer experience in a fast-paced, growth-oriented environment.
Hiring Manager Title Chief Operations Officer (COO)
Travel Percent Less than 10%
Functions
Operations General Management