Head of Account Management

Head of Account Management About the Company Innovative software company serving large automotive dealerships Industry Automotive Type Privately Held About the Role The Company is seeking a Head of Account Management to lead a high-growth team serving large automotive dealerships through its innovative SaaS platform. This hybrid leadership role is pivotal in driving customer retention, upsell, and cross-sell growth, and ensuring client success across enterprise accounts. The successful candidate will be responsible for owning the account management strategy, defining and reporting on key performance indicators, and aligning with sales, product, and marketing to deliver a seamless, value-driven customer experience. Strategic leadership, team development, and operational excellence are key aspects of the role, as is the ability to identify and capitalize on revenue growth opportunities.

Applicants for the Head of Account Management position at the company should have a minimum of 5 years' experience in B2B SaaS account management, with at least 2 years in a leadership capacity, and a deep understanding of SaaS metrics. The role requires a leader with a strong background in working with enterprise automotive dealership clients, excellent communication skills, and a proven track record in team growth and mentorship. The ideal candidate will be data-driven, with strong problem-solving and strategic planning abilities, and proficient in CRM platforms such as Salesforce. A Bachelor's degree is required, and the role demands a strategic, customer-obsessed leader with a passion for the automotive industry. Travel Percent Less than 10% Functions Sales/Revenue Account Management/Optimization